ASHLEY ASBURY

**** ****** *****, **********, ** *1302 (H) 318-***-**** ad1enx@r.postjobfree.com

Professional Summary

Friendly and enthusiastic customer service representative with over 3 years of

specialization in both face to face and call center services. Able to learn new tasks

quickly and proficient in growing key customer relationships. Represent establishment

with friendly, professional demeanor at all times. E xceptional customer services skills,

with a 2-year background in high-turnover fast-paced food preparation and delivery.

Skills

Customer and Personal Service Critical Thinking

Time Management Active Learning

Judgment and Decision Making Complex Problem Solving

Sales and Marketing Telecommunications

Experience

Customer service representative 03/2012 to 10/2015

Startek, Inc – Alexandria, LA

Confer with customers by telephone or in person to provide information about

products or services, take or enter orders, cancel accounts, or obtain details of

complaints.

Check to ensure that appropriate changes were made to resolve customers'

problems.

Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service

discontinuance orders, using computers.

Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

Assistant manager 07/2008 to 11/2011

Subway/ Dippin Dotz – Alexandria, La

Monitor food preparation methods, portion sizes, and garnishing and presentation of

food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or

accommodations.

Schedule and receive food and beverage deliveries, checking delivery contents to

verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Keep records required by government agencies regarding sanitation, and food

subsidies when appropriate.

Organize and direct worker training programs, resolve personnel problems, hire

new staff, and evaluate employee performance in dining and lodging facilities.

Record the number, type, and cost of items sold to determine which items may be

unpopular or less profitable.

Education

High School Diploma: Core curriculum May 2006

Alexandria Senior High School - Alexandria, LA

GPA 3.9

Graduated with honors.

Contact this candidate