Adrian Mills

Grapevine, TX *****

ad1enu@r.postjobfree.com

+1-214-***-****

Willing to relocate: Anywhere

Work Experience

Virtual Auto appraisal

EBERL Claims Service - Fort Worth, TX

November 2021 to August 2023

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience Excellent customer service and decision-making skills Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates

Smart phone or other device capable of taking quality photos and transmitting them Promptly and effectively handles to conclusion all assignments

Makes decisions within delegated authority as outlined in client policies and procedures Adheres to high standards of professional conduct consistent with the delivery of superior service; Maintains current knowledge of local industry repair procedures and local market pricing; Submits detailed auto inspections reports summarizing the damages, or any possible open items that may surface;

Able to identify potential and questionable damages reported by owner and communicate with client with findings;

Ability to plan and navigate daily routes efficiently by the use of our Optimizer Automation tool to assist with quicker inspections and appraisals;

Ability to visually and manually inspect all angles of interior and exterior of vehicle; Ability to establish repair requirements and cost estimates for losses Ability to evaluate and successfully negotiate operations and cost of repairs. Sales Associate

Last call Neiman - Grapevine, TX

August 2021 to December 2022

responsible for driving sales, establishing and maintaining customer relationships by delivering superior customer service

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The sales associate assists in the merchandising and maintenance of the floor and corresponding stockroom area

Bodily Injury Claims Adjuster

Alacrity Solutions - Fort Worth, TX

February 2018 to November 2021

• Evaluates and investigate submitted documentation to establish proof of loss.

• Uses effective investigation, verbal, and written communication skills to bring files to an amicable resolution with specific knowledge of litigation handling and coverage issues.

• Handles attorney repped soft tissue bodily injury claims, non-complex to complex coverages and liability investigation.

• Sets inspection times/dates and finds storage free locations for vehicles.

• Secures statements from all parties involved in loss.

• Ensures legal compliance by following guidelines, company policies, as well as state and federal insurance regulations.

• Secures additional information from claimants, witnesses, physicians, employer, hospital, and other insurance companies to properly investigate claims.

• Initiates investigation of claims involving complex coverage concerns, with a strong knowledge of comparative negligence and awareness of causation and mechanism of injury concerns. Independent Insurance Adjuster

E. A. Renfroe & Company - Mobile, AL

January 2018 to August 2018

Handles 1st party property claims of high severity and complexity as assigned. Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Broad scale use of innovative technologies.

Investigates and evaluates all relevant facts to determine coverage damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits.

Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.

Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.

Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agents and all other internal and external customers/business partners.

Conductor/Switchman

Conductor

September 2011 to August 2016

Union Pacific

Fortworth, Texas

Ensure safe, on-time train operation and movement between various shop locations, service tracks and switching areas

Inspect the conditions and operations of equipment and machines, analyzing and troubleshooting problems to find solutions, and making adjustments as needed Perform various tasks including: removing, replacing and carrying knuckles; aligning drawbars, coupling equipment and cars; operating locomotive equipment through a remote control device; applying and releasing hand brakes; riding rail cars; climbing onto equipment and communicating clearly with co- workers and train dispatchers via radio

Monitor, observe, interpret and relay signals and placards to gather and communicate information Prepare written documentation and materials as needed Develop and maintain working relationships with coworkers, supervisors, contractors and/or customers and effectively handle conflict situations

Ensure compliance with all railroad rules and regulations for Work effectively and productively under stressful working conditions Conductor

Conductor/Switchman

Adjuster IA

Pilot Catastrophe Services - Fort Worth, TX

Education

High school diploma in Insurance

The adjuster school - Grapevine, TX

July 2019

Skills

• Property Preservation

• 3 year insurance adjuster

• Insurance

• Customer service

• Analysis skills

• Negotiation

• Customer service

• Analysis skills

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