NB Nancy Banda

St Louis, MO ***** 314-***-****

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PROFESSIONAL

SUMMARY

Highly efficient Medical Coder well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Reliable and upbeat Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Industrious Manager offering 4 years of bakery industry experience ready to add value to Walmart team. Well-versed in processing accurate sales transactions and providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Management Support

Workplace Safety

Preparing Reports

Data Entry

Cash Handling

Courteous and Professional

Oral Communication

Issue Resolution

Computer Competencies

Computer Skills

Sales Techniques

Performance Evaluations

Work Planning and Prioritization

POS System Operation

Customer Service

Attention to Detail

Decision-Making

Customer Interaction

Customer Engagement

Production Support

WORK HISTORY ASSOCIATE 10/2017 to CURRENT

Walmart 2700 Highridge Blvd. High Ridge Mo.

Worked varied hours to meet seasonal and business needs. Greeted customers and offered assistance for increased customer satisfaction.

Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Provided product price information to customers.

Maintained relationships with customers to maximize sales opportunities. Identified customer needs and wants to enhance customer experiences and boost sales.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Used in-store system to locate inventory and place special orders for customers.

MANAGER 10/2017 to CURRENT

Walmart 2432 Telegraph St. Louis Mo

Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

Onboarded new employees with training and new hire documentation. Controlled costs to keep business operating within budget and increase profits.

Improved safety procedures to create safe working conditions for workers. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Established team priorities, maintained schedules and monitored performance.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

CERTIFIED MEDICAL CODER 05/2005 to 11/2010

Dominion Medical Management Arnold Mo

Verified, coded and added modifiers to diagnoses.

Maintained updated knowledge of coding requirements, through continuing education and certification renewal.

Guarded against fraud and abuse by verifying coded data accurately reflected services provided.

Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.

Verified signatures and checked medical charts for accuracy and completion.

Resourcefully used various coding books, procedure manuals, and on-line encoders.

Coded APV charts at rate of 25 per hour.

Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records. Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

Interacted with physicians and other healthcare staff to ask questions regarding patient services.

Communicated with insurance companies to research and resolved coding discrepancies.

Reviewed patient charts to better understand health histories, diagnoses, and treatments.

Performed on-site coding audits to determine accuracy and compliance with coding guidelines.

Monitored changes in coding regulations to provide recommendations for compliance.

SECRETARY 02/1991 to 09/1997

Church Of God 534 24th St Ogden Ut 84401

Answered multi-line phone system and enthusiastically greeted callers. Maintained daily report documents, memos and invoices. Maintained office supplies inventory by checking stock and ordering new supplies.

Provided clerical support to company employees by copying, faxing, and filing documents.

Entered data into system and updated customer contacts with information to keep records current.

Created and updated records and files to maintain document compliance. Responded to emails and other correspondence to facilitate communication and enhance business processes.

Handled daily scheduling tasks and provided administrative support for entire department.

Drafted agendas, recorded minutes and generated documents to facilitate meetings.

Recorded and tracked operational expenses to identify and eliminate wasteful spending.

Composed inter-office correspondence and provided product and service information to customers.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Managed filing system, entered data and completed other clerical tasks. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

EDUCATION Certified Medical Coder With AACP Medical Reports Utah Career College, SLC Utah

LANGUAGES Spanish

Full Professional

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