Business Development Operations Management
Resume:
Steven L White
**************@*******.***
Business Development & Operations Management Profile
Award-winning and results-driven professional with 10 years of progressive career enabling organizational growth through business development and operations management initiatives.
Credible history of developing/executing growth-focused strategies as well as directing high performing teams, while enhancing productivity of underperforming areas. Demonstrated success achieving/exceeding sales targets and fostering client/stakeholder relationships. Adept at evaluating employees' performance and delivering quality/specified training aimed at enhancing organizational productivity. Excellent communicator innately committed to conduct at the highest standards of integrity and professionalism. Outstanding analytical, problem solving and business planning skills which produce sales growth and goal achievement; possess technical expertise in Microsoft offices applications.
AREAS OF EXPERTISE
Strategic Planning & Implementation Operations Management
Business Development Initiatives Process Improvement
Market Planning & Analysis Profit/Revenue Optimization
Lesson Plan Creativity Ground Up Initiatives Perfection
F&I Management B2B Management
PROFESSIONAL EXPERIENCE
America's Car-Mart, Alabama, Tennessee, & Georgia
District Manager 2017 - Present
Analyze and manage area sales, collections, and expense management processes regularly for 15 Dealerships with 350 associates. Perform various routine tasks, including inspecting facilities and vehicles, reviewing accounts receivables, managing sales activities, and implementing expense management initiatives. Enhance skillset of general managers and associates by delivering quality training. Analyze profit and loss statements as well as establish market adjustment strategies for achieving defined targets.
Manage 15 high volume dealerships with over 7800 customers & over 90 million in account receivables.
Set yearly profit, sales, repair budget, customer gain, credit loss & net profit goals for each general manager and their dealership
Teach, train, motivate General Managers to achieve company objectives in sales, collections, repair budget, customer gain, credit loss and net profits monthly
Travel daily to ensure business activities are met (sales, customer service, repair budget, collections, facilities are well kept)
Hold monthly meetings to go over business plans and discuss monthly accomplishments for each dealership
Accomplished 2nd ranked area FYE22, $10 million net profits, 24% return, 155% of projected net profit, 117% of projected sales plan, 85% of credit loss standard. Increased accounts receivables by $33 million.
America’s Car-Mart, Gadsden, AL & Tupelo, MS 2015 – 2017
General Manager
Developed and executed impeccable strategies as well as managed daily sales, collections, and inventory procurement processes regularly. Reviewed collections and communication efforts with customers. Managed Inventory flow processes to ensure seamless availability of material. Managed and approved all underwriting decision. Analyzed franchise dealerships sales, collections, and expense management efforts.
Commended by top management for accomplishing ~4% reduction of total credit losses YOY (2 Years).
Established and implemented robust growth-focused policies/procedures that resulted in accomplishing 113% of sales plan.
Fostered customer relationships and analyzed competitors that resulted in increasing market share by 39%.
Performed exceptionally well and received recognition as 10-time GM of the Month, 11-time Excellence in Accounts Management Award, 3-time Expense Management Award, Pace Setter Award, and 2-time Customer Retention Award.
Delivered quality training and promoted 23 Associates 3 Area Managers, 10 General Managers, and 10 Assistant Managers.
Exceeded projected net profit plan by an average of 100% every year resulting in net profit of $1.8M.
America’s Car- Mart, Woodstock, GA 2013-2015
Associate Development Director
Devised and implemented robust strategies to create hiring events and recruiting agendas. Created digital training opportunities for future managers joining the company. Reviewed collections and communication efforts with customers in their interactions with management. Ensured future managers, assistant managers, and general manager are trained properly for making underwriting decisions.
Traveled daily to ensure training opportunities for future managers.
Created new training plans to ensure all new hired future managers have proper training agenda
Increased recruiting efforts by 75% to change new hire tenure in first 90 days
Conducted competitive market research and implemented market driven strategies that increased market share by 40%.
Clarkton High School 2010 – 2013
High School Business Education Teacher
Enhanced students’ skills by developing and executing training program aimed at enhancing opportunities after graduation. Created and taught lesson plans in accordance with state and city laws. Analyzed grades for over 2,000 students and formulated reports for improving the business education department. Presented to superintendent and principal the newly designed business technology initiative. Prepared FBLA students for college career and business-related experience for the workforce. Graduated over 95% of business students from the career education program.
Introduced new FBLA program to the school’s career education department
Lesson planned for 6 different preps per day
Created new business technology center for career education initiative
Excelled at grant writing to produce student laptops for less fortunate students
Presented new ideas and new technology teaching to school board and superintendent
EDUCATIONAL BACKGROUND
BS Business Administration & Management,
Crowley’s Ridge College
Associates Business Management,
Crowley’s Ridge College
Business Education Certification,
Southeast Missouri State University
Dale Carnegie Course Graduate
Highest Achievement Award Recipient
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