Summary

Skills

Experience

Marka Retherford

*** ***** ***** ****, *********** OH 45601

Home: 740-***-**** Cell: 740-***-****

ad1elv@r.postjobfree.com

I have a background in retail, restaurant work, and most recently hospitality, all of which I have advance to management. I am looking for a job in a field where I can help lead others. Exceptional customer service

Exceptional communicator

Inventory management systems

Marketing and advertising

Cash handling expertise

Superb interpersonal skills

Sales reports and correspondence

Conflict resolution

VIP services specialist

MS Office expertSales experience

ReliableRelationship-building

Data entry

Budgeting and cost control

Staff motivation and training

Brand management

Fairfield Inn & Suites by Marriott Chillicothe, OH November 2016 to June 2017 Housekeeper/Assistant Housekeeping Supervisor

Chillicothe, OH

Answered department telephone calls within two rings, using correct salutations and telephone etiquette. Monitored room availability using Fosse Delivered requested items to guests' rooms. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner. Fostered strong working relationships with all hotel departments. Directed the daily activities of the ten-member Fairfield team. Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Set up and cleaned banquet and conference rooms. Supplied guests with extra towels and toiletries when requested. Informed supervisor when supplies were low. Replenished guest supplies and amenities. Stocked room attendant carts with supplies. Removed trash and dirty linens from room attendant carts. Swept and vacuumed floors, hallways and stairwells. Cleaned rooms to the satisfaction of all clients. Christopher Inn & Suites April 2016 to November 2017 Housekeeper/Assistant Housekeeping Supervisor

Chillicothe, OH

Answered department telephone calls within two rings, using correct salutations and telephone etiquette. Monitored room availability using Room Master. Delivered requested items to guests' rooms. Greeted all guests in a courteous and professional manner. Fostered strong working relationships with all hotel departments. Directed the daily activities of the ten-member Christopher team. Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility sink rooms in clean, neat and orderly condition. Set up and cleaned banquet and conference rooms. Education and Training

Maintained hotel locker rooms, lounges and back of house areas. Supplied guests with extra towels and toiletries when requested. Informed supervisor when supplies were low. Replenished guest supplies and amenities. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Stocked room attendant carts with supplies. Removed trash and dirty linens from room attendant carts. Swept and vacuumed floors, hallways and stairwells. Delivered special request items such as cribs to guest rooms. Cleaned rooms to the satisfaction of all clients. Replenished hotel amenities such as drinking glasses and writing supplies. Burger King October 2013 to January 2015

Assistant Manager/Sales Associate

Circleville, OH

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Built sales forecasts and schedules to reflected desired productivity targets. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Regularly updated computer systems with new pricing and daily food specials. Counseled and disciplined staff when necessary.

Fashion Bug November 2003 to September 2008

Assistant Manager/Sales Associate

Chillicothe, OH

Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. Developed and executed sales promotions. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits. Ohio Christian University

Incomplete-6 months to go: Business Management

Chillicothe, ohio, United States

Shawnee State University

Attended two quarters: Undecided

Pourtsmouth, ohio, United States

Obtained some college credits.

Huntington High School 2005

High School Diploma: College Prep

chillicothe, ohio, united states

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