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Project Management Customer Service

Location:
Queens, NY
Salary:
nigoyiable
Posted:
November 23, 2023

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Resume:

PIYASIRI PATIRANE

Queens Village, NY ***** 718-***-**** ad1elk@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-directed, motivated, and results-driven individual with proven success in leadership, communication, and project management. Known for exhibiting a disciplined and analytical approach to identifying and resolving problems and fulfilling responsibilities in a manner that reflects high professional standards. Experience in implementing policies and protocols for large companies as well as government associated departments, ensuring successful execution of tasks allowing for continuous success for companies and administrations. Skilled in identifying, analyzing and organizing crucial information efficiently and concisely into well- informed reports. Years of experience and exposure to managerial tasks, with tremendous awareness of the needs of senior management. Dynamic and accomplished leader. Confident and proactive—excels in a fast- paced environment requiring initiative, sound judgment, and a positive attitude. Intelligent and articulate with excellent communication and interpersonal skills. Proven talent for adopting skills to diverse professional environments and responsibility

SKILLS

AP/AR ● Budgeting ● Expense Control ● Internal

Control ● Payroll ● Reporting ● Change Management

Consulting ● Joint Ventures ● Project Management ● Restructuring ● Strategic Planning ● Strategic

Planning an Policy Development

Team Leadership/Motivation ● Process Improvement

● Benefits/Compensation ● Recruiting

Employee/Labor Relations ● Training/Development ●

Workforce Planning ● Talent Management ● Social

Media, and Security Administration

Performance Management ● Employee Engagement ●

Needs Assessment ● Data Warehousing ● Scheduling

Project Management ● Technical Writing ● Business

Development ● Client Relations ● Presentations

Event Planning ● Customer Service ● Public Relations

● Inventory Management ● Ops Management

Strategic Sourcing ● OSHA/Regulatory Compliance

WORK HISTORY

Educational Associate, 05/2005 to Current

Board Of Education, New York – New York, NY

Successfully helped students in all areas of the national curriculum and created a diverse and positive learning environment.

• Effectively assisted in planning teaching activities and to make learning fun experience.

• Acted as key figure in collaborating with school administration to coordinate school and region-based tests.

• Utilized (Knowledge, Skill, and Ability) to learn and acquire the necessary skills to meet students' individual needs.

• Coached students in fine and gross motor skills, including writing, drawing and navigating classroom and building

Line Manager, 01/2002 to 08/2009

The Home Depot – College Point, NY

Managed front-end activities by proactively supervising Customer Service, Returns Desk, Front Line Registers, Commercial Registers, Lawn and Garden Registers, Vestibules, and parking areas. Provided direction and support to all associates and ensured consistently high levels of customer service. Assisted in security measures and responded to all customer and employee generated EAS alarm activations per the training. Greeted and acknowledged customers in a friendly, professional manner and provided quick, responsive service to maximize the customer's shopping experience. Coached and mentored cashiers and responded to customer/employee inquiries. Processed merchandise information through the store computer system and completed all required paperwork according to policy. Effectively managed and evaluated employees. Manager (HRD and Administration}, 03/1995 to 08/2001 National Insurance Corporation Ltd. – Colombo, Sri Lanka Manager of Human Resource Development and Administration Responsible for managing 1,000 employees. In charge of all activities of Human Resources and Administrative Services and established policies and programs for the company. Created guidelines for recruiting and hiring; developed training programs; and handled promotions, transfers, salary adjustments, and employee leaves. Effectively managed a $100,000 monthly payroll. Maintained transport services, buildings, and welfare facilities. Generated detailed reports for Chairman and Board of Directors, ensured compliance to all office systems and procedures, and completed all other duties assigned by the Chairman of the Board as required. Directed benefits administration, job description writing, compensation planning, performance evaluations, employee advancement assessments, and conflict resolution. Elected by of the Board of Directors to serve as the liaison to Sri Lanka Chamber of Commerce and assigned to act the vacant position of the General Manager

(Administration) from 1997 until 2001.

Accomplishments:

• Expanded branch office network network to 20 branches, resulting in a 15% revenue increase.

• Recruited and trained new trainees, resulting in successfully fulfilling the company's fast-growing staffing needs.

• Purchased and facilitated a new, state-of-the-art corporate headquarters building, resulting in a significant business boost by attracting new potential clients.

• Partnered with the Sri Lanka Institute of Development Administration (SLIDA) to create a corporate disciplinary manual, which served as a formal administrative/disciplinary code, resulting in the enforcement of expected work standards and a reduction in conflict resolution administrative costs.

• Introduced a new compensation program to maintain goodwill among the employees and the trade unions and establish a stance in the labor market, resulting in an increase in employee motivation and the retention of a talented workforce.

Regional Manager, 03/1983 to 08/1995

Coconut Cultivation Board – Colombo, Sri Lanka

EDUCATION

Bachelor of Arts: Liberal Arts and General Studies, 12/1975 Sri Jayawardhanepura University of Sri Lanka - Nugegoda, Sri Lanka Master of Arts: International Affairs, 03/1988

B.C.I.S - Colombo, Sri Lanka

Master of Science: Human Resources Management, 03/2010 Mercy College - Dobbs Ferry, New York

Bachelor of Arts: Personnel Management, 1997

Institute of Personnel Management - Colombo

Continuing Education

Payroll Management –Queens College, NY, Project Implementation University of Rhode Island, Kingston, RI Human Resource management – AIT, Bangkok, Insurance Administration and Stress management – India Computer Application Certificate – National institute of Business management, Sri Lanka, Management Communication – Post Graduate Institute, Colombo, Sri Lanka Professional Affiliation

-Member of Society of Human Resource Management (SHRM)

-Member of Institute of Personnel Management (IPM)

-Member of International Leadership Association (ILA)



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