Robyn Dickover

***** ***** ******, ** *****

763-***-****

LEADERSHIP PROFESSIONAL

Mo vated business professional specializing in excellent customer service, great leadership and teamwork while making many posi ve differences.

EDUCATION

Hennepin Technical College

Health Unit Coordinator

PROFESSIONAL EXPERIENCE

Pa ent Care Manager 2011- Current

Dickover Home Health Care - Andover, MN

● Managed a posi ve and welcoming pa ent experience.

● Demonstrated strong wri en and verbal communica on for pa ent;s as a liaison for family and medical appointments.

● Maintain complete, mely, and accurate documenta on for each pa ent and con nually look for opportuni es to improve processes and workflow Lead A endant 2023 Current

Lucky’s Sta on Andover, MN

● Effec vely communicate with team members throughout the business.

● Leader in providing a safe work environment.

● Provide leadership and collabora on skills in a highly innova ve environment. Document Opera ons Specialist 2010 - 2011

Ameriprise Financial - Minneapolis, MN

● Manage office documents and assist in comple on of correc ve and preven ve ac ons arising from customer complaints, audits, and internal breakdowns in secured systems.

● Coordina on with other departments, ensure proper document control is maintained throughout the organiza on

● Excellent communica on and rela onship building skills with both internal and external customers

Robyn Dickover l ad1elc@r.postjobfree.com l 763-***-**** Coding and Billing Specialist 2005 - 2010

Allina Health - Coon Rapids, MN

● Managed and properly coded services, procedures, diagnoses, and treatments for cardiac cath lab and short stay units.

● Adheres to and follows coding guidelines and legal requirements to ensure compliance with Federal and State regula ons.

Pa ent Liaison 2004 - 2007

Allina Health - Coon Rapids, MN

● Coordinated communica on between family members and medical professionals for the Cardiovascular department .

● Maintained high level pa ent/family compassion, care and concerns.

● First recipient of the Above and Beyond Award for excep onal professionalism and care toward medical professionals and pa ents.

Health Unit Coordinator 1999 - 2005

Allina Health - Coon Rapids, MN

● Coordinates transporta on, completes referrals for appointments, and orders labe/x-rays.

● Transcribe Physician orders per facility policy

● Provided a high level of integrity, problem solving and proficiency among medical professionals and pa ents.

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