L E T I C I A R E S E N D E Z

G A R Z A

210-***-****

ad1el7@r.postjobfree.com

**** ********,

san antonio, tx 78228

PROFESSIONAL SUMMARY

Highly - proficient executive administrative professional with twenty years of broad multi faceted diverse experience. to include managerial, and legal expertise. Well - developed organizational and time management skills with a strong work ethic. Confidentiality and compliance are primary principles. SKILLS

Legal case files Microsoft Office

Client billing Legal document preparation

Customer relations Customer engagement

Supply inventory Price verification

Product recommendations Training and development

Customer service excellence Cash handling

Medical terminology Clerical support

Problem-solving Task prioritization

EXPERIENCE

Volunteer Paralegal Services / Provider Health, Self Contractor, Jan 2013 Jul 2020, san antonio, tx

Administered medications to help relieve symptoms impacting daily life. Coordinated with nurses, caregivers and clinicians to meet unique needs of Hospice patients.

Adhered to HIPAA guidelines to make patients feel safe and comfortable during treatments.

Diagnosed client conditions through discussion, observation and intuitive healing knowledge.

Biomedical Technician, CSL Plasma, Jun 2012 Jan 2013, san antonio, tx Evaluated safety of biomedical equipment, providing insight on operating protocols and directions.

Enforced policies evenly with all passengers and crew to minimize safety concerns. Adhered to all standard operating procedures to remain compliant with company and government regulations.

Parelegal/ Assistant Manager, Catholic Charities, Dec 2004 Jul 2010, san antonio, tx Liaised with regulatory agencies to address audits, compliance issues and ongoing LG

operational requirements.

Contributed to marketing campaigns and promotional updates on social media platforms.

Coordinated timely and accurate filing of court pleadings with court clerk. Gathered information and data for use by attorneys in preparing for cases and hearings.

Proofread and revised correspondence, pleadings and other legal documents. Coordinated with attorneys on discovery requests and other complex projects. Administrative Assistant / Insurance Verifier/ Insurance Credential Specialist, Bexar County Medical Society, Feb 2000 Dec 2004, San Antonio, Texas Provided Administrative support on temporary assignments: Clientele are as follows:

Dr. Robert Aranabar - Nuerosurgeon

Dr. Richard Marmel - Pain Management

Dr. Robert Jimenez - Psychiatrist

Sendero Imaging.

* Insurance Verification / Billing / Medical Records Proficient

* Obtained and processed data entry/ authorization for X-rays procedures Pro Comm -

* Assisted Property Managers and Homeowner Associations meetings

* Tracked expenses issued checks and fprocessed monthly financial reports for over 140 homeowners

Organized material for meetings, presentations and training sessions. Prepared miscellaneous letters, memorandums and emails. Photocopied, faxed and scanned office correspondence. Tracked, received and reconciled material orders.

Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.

Handled sensitive and business confidential information following proper procedures. Organized conferences and special events by setting up catering and preparing supporting materials.

Generated routine and one-off presentations, agendas and reports. Received and directed incoming calls to appropriate personnel. Patient Registrar / Admitting, Methodist Specialty and Transplant, Jan 1997 Jul 2000, San Antonio, Texas

Explained financial responsibilities, payment options and potential collection procedures for services received.

Scanned reports, patient consent forms and chart forms into patient record. Issued intake and new patient forms, office policies and legally-required documents. Completed and processed insurance documentation and other claim forms. Handled credits and collections, preparing and sending financial statements or bills and keeping financial records.

Cashier Assistant, Bill Miller/ Dairy Queen, Oct 1987 May 1990, San Antonio, Texas May 1997

Jun 1996

Greeted incoming customers and offered immediate assistance with locating store items, navigating spaces, or resolving issues.

Supported and enhanced line management process with proactive shifting of resources during periods of increased traffic.

Addressed common questions about store products.

Handled currency and coins, following correct procedures to minimize loss and maintain accuracy.

Maintained high customer satisfaction levels by going extra mile to personalize service.

Helped customers obtain additional assistance with different needs and concerns. EDUCATION

Associate of Arts, Medical Administrative Assistanty Institute of Technology San Antonio, tx

GPA 4.0

Graduated Magna Cum Laude.

GED

Oliver Wendell Holmes San Antonio, tx

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