TB Trina Burns

Midland, TX ***** 432-***-**** ad1ekx@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Highly organized and detail-oriented director, manager, Customer Service Representative with more than 5 years of work at home experience and 35 years of manager director experience. Supplying thorough, organized administrative support in a timely manner. Motivated professional producing exceptional reports from complex data analysis. Promoting 35 years of experience delivering survey results to appropriate stakeholders. Dedicated customer service /patient service effective at collaborating with other coworkers to streamline questions and utilize findings to improve customer satisfaction. Talented professional with 35 years of career expertise in management of retail and Respiratory Therapy, Health Care fields. Pursuing leadership position with growth-oriented organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Retail Assistant Manager with 5 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Dedicated customer service representative, effective at collaborating with other stakeholders to streamline questions and utilize findings to improve customer satisfaction. Talented professional with 35 years of career expertise in health and customer service field. Pursuing leadership position with growth-oriented organization. Motivated customer service professional producing exceptional reports from complex data analysis. Promoting 35 years of experience delivering survey results to appropriate stakeholders. Dedicated customer service representative, effective at collaborating with other stakeholders to streamline questions and utilize findings to improve customer satisfaction. Talented professional with 35 years of career expertise in the customer service field. Pursuing a position with a growth-oriented organization. SKILLS Customer service-oriented

Professional phone etiquette

Database management

Excellent communication skills

Flexible

Accurate and detailed

Articulate and well-spoken

Works well under pressure

WORK HISTORY SURVEY ADMINISTRATOR 04/2014 to 05/2023 Vocalabs Midland,, TX

Duties include calling customers shortly after a customer service interaction and performing a short interview about that experience. Entered responses from survey participants into internal database later compile reports or conduct analysis.

Reviewed, classified and recorded survey data in preparation for computer analysis.

Consulted with clients to identify survey needs and specific requirements such as special samples.

Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.

Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation. Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.

RESPIRATORY THERAPIST 03/2019 to 01/2023

Medical Center Hospital Odessa Odessa, TX

Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards. Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.

Provided comprehensive care to improve and strengthen clients' respiratory functions.

Monitored patient reactions to drugs and carefully documented findings. Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses. Managed and operated mechanical ventilators to deliver airway management.

Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes. Assessed, diagnosed, and treated breathing issues. Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.

DIRECTOR/ MANAGER CARDIOPULMONARY 01/2014 to 01/2018 Abilene Regional Medical Center Abilene, TX

Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.

Accomplished multiple tasks within established timeframes. Developed and maintained relationships with customers and suppliers through account development.

Maximized performance by monitoring daily activities and mentoring team members.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Maintained professional, organized, and safe environment for employees and patrons.

REMOTE WORK AT HOME AGENT 11/2003 to 12/2016

.Marriot Hotels Corp Midland Texas, TX

Answered and assisted callers who were calling in to order a product or to be placed in the appropriate conference.

Contributed ideas, decision-making skills and good judgment to achieve objectives.

Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort. Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences. MANAGER /LEAD THERAPIST 01/1990 to 01/2014

Midland Memorial Hospital Midland, TX

Tracked progress according to goals for interventions. Maintained and updated patient records, changes in service plans and treatment reports.

Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.

Documented patient information, treatment plans, and patient responses. RETAIL ASSISTANT MANAGER 05/1987 to 08/1990

Dunlap's Midland, TX

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Trained and developed new employees for ease of transition into team. Exhibited excellent people skills during interaction with employees and customers.

Controlled store inventory and reviewed cash handling and operations reports.

Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.

EDUCATION Bachelor of Science Healthcare Administration 05/1992 Notre Dame College, Cleveland, OH Online

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