CLIFTON MCDOWELL

Spring, TX *****

281-***-**** ad1ek2@r.postjobfree.com

DISPATCHING – TRANSPORTATION – LOGISTICS – CDL DRIVER Highly motivated professional offering over 15 years of supporting companies in dispatching, operations, training, and compliance. Well-versed in logistics, transportation, safety, warehousing, and staff supervision. Working knowledge of inventory systems, Material Process Systems (MPS), and ability to maintain current inventory records. Perform load planning, driver scheduling, and dispatching using 3PL and common carrier resources. Manage the successful transportation of products and goods. Sound judgment and decision-making skills. AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

MARVELOUS COUNSELING & THERAPY 01/2019-07/2023

Director of Operations

• Managed the operations for this high-volume counseling practice, including the hiring, training, and supervision of staff.

• Coordinated all insurance claims and processed data for reimbursement.

• Communicated with clients on scheduling and services rendered.

• Developed and maintained excellent records for office operations.

• Processed all billing, invoicing, and payroll for the company. Accomplishments

• Improved business operations, client relations, and office services through the implementation of new programs and the training of personnel.

BOBTAIL EXPRESS 06/2016-01/2019

Driver CDL

• Served as a Regional CDL Driver throughout Texas, Louisiana, and Arkansas.

• Delivered all types of goods, including Containers.

• Transported freight to customers in a safe manner. Maintained excellent communication with customers. Accomplishments:

• Followed all applicable DOT regulations and met all safety guidelines. AAA COOPER TRANSPORTATION 01/2014-11/2016

Dock Supervisor

• Supervised a team of employees in dock operations. Planned, directed, and coordinated all facets of unloading of trailers and yard jockey activities.

• Supervised movement of expedited late and special circumstance freight.

• Monitored dock activity and ensured compliance with productivity metrics and company policy and procedure.

• Assisted in employee hiring, training, evaluation, and disciplinary actions. Accomplishments:

• Maintained floor operations following DOT, Safety, and OSHA compliance

• Dispatching

• Transportation

• Logistics

• Leadership

• Job Safety

• DOT & OSHA regulations

• Quality Control

• Customer Relations

• Team Training

• Hiring & Recruitment

• Communications

• Problem Solving

• Dock Operations

• Office Management

• Safety Protocols

• Client Relations

• Process Improvements

• Operations

• Warehousing

• Supervision

• Change Management

Resume of Clifton McDowell Page: 2

PROFESSIONAL EXPERIENCE

CRANE WORLDWIDE 01/2005-01/2014

Operations Supervisor

• Managed 30 drivers in the dispatching of loads, including hotshots, air freights, and airport heavy hulls.

• Obtained permits for heavy trucks, oil field hot shots, Hazmat rail yard, container yard on the road, air, train, and shipping of all vessels of travels.

• Supervised daily operations in the dispatch department. Resolved issues relating to service orders and customer service. Provided instructions to drivers and tracked vehicles and container placement.

• Assisted in preparing compensation packages, promotions, and termination of employees.

• Coordinated schedules, monitored staff performance, and tracked drivers’ performance.

• Maintained business relationships with clients and outside vendors.

• Briefed employees on safety issues and ensured enforcement of company policies and procedures.

• Interviewed job applicants; handled employee grievances and complaints and recommended promotions for outstanding performers. Monitored specific charts and daily graphs to ensure all service calls were managed and completed on time. Maintained and monitored real-time call flow inbound dispatcher availability.

• Reviewed Service Levels and other critical call statistics to ensure calls were answered on time and abandoned calls were minimized and served as a Dispatcher. Accomplishments:

• Ensured overall compliance with various office policies such as uniforms, use of electronic devices, phone compliance, meal breaks, and attendance.

• Built and led diverse individuals to achieve the Dispatch Department's goals successfully. EDUCATION

Associates Degree, New Mexico Military Institute, Roswell, NM, 06/1996 TECHNOLOGY

Microsoft Office Applications, Word, Excel, PowerPoint, Trapeze

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