Carly Martin

Health Unit Coordinator

Bellevue, KY 41073

ad1ejz@r.postjobfree.com

+1-859-***-****

Health Unit Coordinator or equivalent position allowing opportunity to fully utilize my related functional capabilities and experience, personal strengths, administrative and leadership skills, and desire for continual success with a first-class hospital.

Authorized to work in the US for any employer

Work Experience

Patient Service Representative II

St. Elizabeth Physicians Regional Diabetes - Covington, KY January 2022 to Present

Schedule patients appointments in Epic

Check patients in and out

Collect co pays

Answer phones

Route messages to appropriate staff

Enter demographic info into computer

Patient Service Representative ll

St.Elizabeth Physicians Urgent Care - Fort Thomas, KY October 2020 to January 2022

Register patients in Epic

Collect co pays

Update demographic info in Epic

Answering phone calls

Financial Counselor I

Med Assist - Edgewood, KY

October 2018 to October 2020

Screen patients to determine the type of insurance or financial assistance one can receive. Submit Medicaid applications to county.

Work old accounts to bring them current

Update patients charts with new insurance through EPIC. Gain a good repour with patients.

Medical Receptionist/Call Center Representative

Ohio Gastroenterology and Liver Institute - Cincinnati, OH July 2017 to July 2018

Scheduled patient's office visits, updated EHR and sent messages to appropriate individuals. Administrative Assistant

DaVita Dialysis Clinic - Cincinnati, OH

June 2015 to March 2017

Clerical Duties

Inventory control

Lab assistant

Health Unit Coordinator/EKG Technician

Select Medical - Fort Thomas, KY

March 2014 to March 2015

Clerical duties

Interpreted EKG strips

Health Unit Coordinator

Children's Hospital - Cincinnati, OH

2003 to 2012

Provide support and anticipate needs for department based communication and for coordination of information systems, environmental, admitting, and clerical functions for the patient areas of a medical center dedicated to the care of infants, children and adolescents Clerical Duties:

* Prepare patient's charts and provide ongoing chart maintenance according to approved Cincinnati Children's Health Information Management (HIM) format.

* Maintain accuracy when completing admissions, discharges, transfers, and short documentation,

* Order and maintain clerical and other supplies as needed. Monitors utilization and explains variances of supplies.

* Respond to the multi-line telephone and nurse call system in a timely manner.

* Perform additional clerical responsibilities, including printing assignments sheets, faxing, data entry, and photocopying.

* Demonstrate fiscal responsibility and accountability with respect to patient charges.

* Review and revise staffing information (e.g. patient assignment sheet, "whose On Call" sheets, ANSOS, EPIC, E-KIDS, KRONOS, ICIS, Bedboard and reconciliation.

* Schedule patients for various tests and lab procedures, process people charging with other departments.

* Assure a timely response to faxes, printed material, mail, or e-mail and supply deliveries.

* Regularly review patient date and information systems to ensure accuracy.

* Understand, adhere to and model Core Standards as defined organizationally and specifically within the department/unit.

* Perform all other duties as assigned.

Systems Management:

* Operate and maintain unit information systems including shift/daily tasks (telephone systems, fax machines, nursing call systems and entering and removing data in a timely manner.)

* Investigate and report problems and utilize strategies for resolutions.

* Enter and review patient data on information systems to assure accuracy of discharge times. ESI, KIDS, and EPIC reconciliation.

Communication:

* Demonstrate the Cincinnati Children's Hospital Medical Center CARES Behaviors in all interactions with patients, families, visitors, and co-workers.

* Actively participate as a front line example of extraordinary customer service and satisfaction. Takes part in any and all customer service initiatives that are appropriate.

* Greet and direct patients, families, caregivers, and visitors.

* Coordinate admissions, discharges, and transfers with the clinical team and processes admissions.

* Respect the rights for informed consents and the handling of confidential information as defined by Cincinnati Children's Hospital Medical Center's mission and applicable laws and regulations. Ensures and reviews timeliness, accuracy, availability and security of information.

* Attend required training sessions, staff meetings, in services, and other activates. Develops knowledge and professionals skills through cross training, literature, and attendance at department meetings. Keeps informed of updated policies, procedures, and changes relative to the position of a HUC.

* Participate in improving organizational performance by recommendation areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions.

* Possess knowledge and complies with the Advance Directives policy.

* Assist in the orientation in new employees.

* Utilize appropriate medical terminology and approved Cincinnati Children's Hospital Medical Center's abbreviations.

* Have understanding of HIPPA standards and applications to clinical practice. Health Unit Coordinator

Christ Hospital - Cincinnati, OH

2001 to 2003

Prepare patient's charts and provide ongoing chart maintenance

* Transcribed health care orders into the computer.

* Ordered tests, labs, and updated patient information.

* Coordinate admissions, discharges, and transfers with the clinical team and processes admissions.

* Greet and direct patients, families, caregivers, and visitors Central Service Technician

St. Luke West Hospital - Florence, KY

2000 to 2001

Stocked carts with various medical equipment.

* Delivered equipment to various departments including ICU, Cardiology, and ED

* Maintained inventory of various medical supplies. Education

Associates of Science

Florida Metropolitan College Tampa - Tampa, FL

2010 to 2012

Christ Hospital School of Nursing Cincinnati - Cincinnati, OH 2002 to 2003

Associates of Arts and Science

Cincinnati State Technical and Community College - Cincinnati, OH 1996 to 2002

Mt. Healthy High School

1988 to 1992

Skills

• Customer Service Skills

• Epic

• Medical Billing

• Medical Records

• Scheduling

• Data Entry

• Microsoft Office

• Front Desk

• Customer Service

• EMR

• Insurance Verification

• Outlook

• Billing

• Collections

• Medical Office Experience

• Medical Terminology

• Phone Etiquette

• EMR systems

• Anatomy Knowledge

• Physiology Knowledge

• Dialysis Experience

• Laboratory Procedures

• Medical receptionist

Certifications and Licenses

driver's license

BLS Certification

CPR Certification

Assessments

Customer focus & orientation — Expert

September 2019

Responding to customer situations with sensitivity. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Qualifications

* Associates of Arts and Sciences

* Associates of Sciences

* Microsoft Office

* Word Perfect 5.1/6.1

* Microsoft Project I, II

* Excel Level I, II, III

* Access Level I, II

* Group Wise I, II

* Introduction to PC

* Filing/Editing

* Typing (55+wpm)

* EPIC knowledge based

* Word Level I, II

* Customer Service Skills

* Windows XP Introduction

* Internet Explorer 6.0

* Typing (55+wpm)

* Office Procedures

* Power Point I, II

* Word Level I,

* Health Unit Coordinator certificate

* First Aid Certificate

* EKG Certificate

* CPR Certificate

* Tutor of medical terminology

* Team Captain for March of Dimes fundraising for unit 7 yrs Tips

I have also completed courses including: Psychology, Health Records, Occupational Therapy, Critical Thinking, Anatomy and Physiology, and Pharmacology.

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