Technical Support Information Technology

Objective A position in the field of business management, with an emphasis on corporate processes.

Employment History

**/**** – 01/23 Information Technology Supervisor Programs, Management Analysts Texas Workforce Commission, Austin, TX

As supervisor of the Workforce Automation team, I oversee eleven staff members who research, interpreted, and analyzed complex application modifications for a variety of workforce programs, including WIOA, WagnerPesyser Employment Service, Unemployment Insurance, Internship, Adult Education and Apprenticeship.

Managed, coordinate the development of system upgrades, modification, and enhancements to fourteen applications, program and policy recommendations, and operational/functional guidelines, and oversee the development of analyses of legislative impact to Workforce Automation applications.

Provided tier one (core analysis and instructional) system support to Workforce Development WorkInTexas.com users, workforce partners, and users to "The Workforce WorkInTexas.com of Texas" (TWIST), WorkInTexas.com (WIT) and other ancillary system/applications providing training, technical assistance, and operational support.

Working closely with division internal stakeholders, including division commissioner’s office staff, briefing TWC Directors and Deputy Directors. In my role as Programs Supervisor V to conduct staff performance reviews, assist staff regarding possible opportunities, handled personnel decisions, and guide staff on achievements and development of goals.

Serve as the security manager administrator for fourteen TWC applications supporting state and local board users. Examines and evaluates business reports, develop new or improve existing formatting, user options, and controls. Review reports determining basic characteristics, such as origin and report flow, format, frequency, distribution, and functionality accountability of report.

Attend meetings daily, conduct presentations to executive staff, perform system demonstrations and/or training sessions, assist in the preparation of automated operational manuals, forms, and training materials.

04/2010 - 12/2010 Employment Specialist, Rehabilitation Counselors MMC Staffing (Texas Workforce Commission), Irving, TX

Recruit and/or continue existing relationships with Dallas County Employers to obtain the most up-to-date order openings; Programs used to assist with recruiting – TX Back to Work

Provide employment counseling and/or case management services for jobseekers, including those with unusual placement and/or adjustments challenges.

10/2009 - 04/2010 Correspondence E business, Software Developers Express Scripts, Inc. Plano TX

Patient/Client Advocate (Technical Support & Correspondence Lead)

Audited Inbound & Outbound mail order prescriptions requests

Troubleshot prescription errors, orders, dosage, and shipping

Worked with Management in interviewing Technical Staff and Outlined E-Business requirements.

Cross trained staff from call center to E-Business operations

07/2006 - 08/2009 Sr. Systems Programmer Analyst, Computer Programmers Computer Services Corp, Des Moines, IA

Create, modify, and test the code, forms, and script that allow computer applications to run. Work from specifications drawn up by software solutions

Assist software developers by analyzing user needs and designing software solutions

Develop and write computer programs to store, locate, and retrieve specific documents, data, and information

Education and Training

MIS

2 Years at College or a Technical or Vocational School

University of Central Oklahoma, Edmond, OK

03/1998 C - Coding Class 1 Year at College or a Technical or Vocational School Richland College, Dallas, TX

06/1985 Leadership No degree provided IBM,, None Selected Ability to lead, manage, supervise, basic HR skills.

References Available on Request

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