Tabekum Rose

● 313-***-****● Email: ad1eh1@r.postjobfree.com

SUMMARY

Certified Salesforce administrator with over 3 years’ experience. Result-oriented Salesforce Admin with proven track record of leading teams to ensure effective Salesforce Administration and Configuration. Experienced in analyzing the business needs of clients and converting them to functional and technical design specifications. Good understanding of security and sharing rules of objects, filed, and record level for different users at different levels of organization. Highly skilled at deploying Agile practices to optimize processes and spearheading all aspects of Salesforce like 3rd party applications, AppExchange etc. Proficient in rendering unparalleled SF support to successfully execute projects and deliver compelling business value to clients.

CERTIFICATION/EDUFICATION

Salesforce Admin 201

Scrum Master

Bachelor’s degree in computer science 2018

Secret Clearance

PROFESSIONAL EXPERIENCE

Proctor Loan Protector

Salesforce Administrator October 2020 – Present

Work with stakeholders to define system requirements and customize the platform to improve business processes.

Lead daily administrative functions such as user and security management. Creating new users, assigning licenses, profiles, roles, permissions, and permission sets.

Handle all basic administrative functions including modification of page layouts, generating reports and dashboards, creating new fields and other routine tasks.

Perform data management to improve salesforce data quality and integrity, implementing rules and automation as needed.

Perform salesforce configuration maintenance and changes, including but not limited to: Workflow, process builder and flow.

Implement picklists, lookups, master-detail relationships, and formula fields to the custom objects.

Train new users and grow the Salesforce skill set across the organization.

Monitor and improve user adoption.

Customize reports and dashboards for various teams as per the customer requirement.

Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.

Assist with data migration from other systems as needed, using tools such as Data Loader and Data Import Wizard.

Configure Salesforce features as per the user requirements to effectively serve 300+ users.

United Wholesale Mortgage

Junior Salesforce Administrator August 2019– September 2020

●Maintained the salesforce platform by monitoring support ticket and user issues. Providing end user support and conducting training for salesforce.

●Utilized both Salesforce Lightning and Classic User Interfaces (UI) to Handle all basic administrative functions including creating reports and dashboards and other routine tasks.

●Performed security management by assigning roles, profiles, and permission sets, OWD settings, sharing rule and manual sharing.

●Configured and maintained standard and custom objects, record types, validation rules, formula fields and page layouts.

●Automated processes using Salesforce tools such as flows, workflows and process builder.

●Worked on data migration from databases to SFDC using Data Loader.

●Executed Salesforce.com configurations, including but not limited to field adds/ changes, email templates and report development.

United Wholesale Mortgage

Customer Service Representative October 2016 – July 2019 Pontiac, MI

Managed large amounts of inbound calls and followed communication procedures, guidelines, and policies.

Daily engaged customers, build sustainable relationships and trust with customer accounts through open and interactive communication.

Provided accurate, valid, and complete information by using the right methods/tools.

Met personal and customer service team sales targets and call handling quotas.

Handled customer complaints, provided appropriate solutions and alternatives within the company’s service level agreement; followed up to ensure resolutions were met and kept customer records.

PROFESSIONAL SKILLS

JIRA

CRM

Kanban

User Management

Data Management

Process Optimization

Security Management

Actionable Data Reporting

Analytical Thinking

Resourceful & Proactive

Problem Solving

Flow Automation

Technical Support

Sales, service and marketing cloud (3 years).

Facilitation skills

Collaboration and communication

Bilingual (Fluent in English &French)

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