Technical Support Call Center
Resume:
Education
Career
Wee Shian
Madaline D. Tan
About
Developed my career in the Philippines
within the Call Center/ BPO industry.
Overall I have 24 years of varied experience
from team management, coaching, training,
project/event management, customer
service, marketing and business
development.
2019 - Leadership and Team Development
2013 - WSQ Full Advance Certificate in Training
& Assessment (ACTA) - Singapore
Center Manager
Masterpiece Group - 2021
Responsible for managing center operations,
payroll, client servicing and reporting directly to CEO
Operation Supervisor
Masterpiece Group - 2020 to 2023
Responsible for client servicing, training, coaching, technical support, QA, data analyst and relevant HR 204P Solano Hills
Condominium, Brgy Sucat
Muntinlupa City.
*********@****.***
Contacts
Skills
Languages
Training
Coaching
Team Management
Project Management
Client Servicing & Management
Customer Service
Business Development
Marketing
English
Tagalog
Mandarin
Behasa Melayu
Certification
2001 - Diploma in Mass Communications
Oklahoma City University
Team Leader
Open Access BPO - 2019 to 2020
Responsible for client servicing, training, coaching, technical support, QA,
Contact this candidate