Customer Service Sales Specialist
Resume:
Jyasia Williams
Winterville, NC *****
ad1eg0@r.postjobfree.com
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Work Experience
Lowe's Sales Specialist
Lowe's Home Improvement - Winterville, NC
August 2023 to Present
The Sales Specialist develops and implements sales strategy, new business/membership/client development, retention of clients/members, negotiation of contracts, and identification of entrepreneurial enterprises and relationship management strategies. PCA Personal Care Assistant
Necessity care - Greenville, NC
November 2021 to Present
• Ensure clients receive their medication on time
• Support clients who can’t move on their own
• Help clients dress, bathe, eat etc.
• Assist clients with physical therapy exercises
• Cook meals according to the customer’s restrictions
• Help customers with their shopping
• Do necessary housekeeping to maintain a clean environment
• Provide emotional support
• Inform physicians or supervisors about uncommon events
• Act quickly and responsibly in cases of emergency Front Line Cashier/ merchandising and stocking
Sam's Club - Winterville, NC
January 2023 to August 2023
Making sales with credit cards and memberships Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise. Sales Representative
Victra Verizon - Winterville, NC
March 2021 to July 2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. While Selling phones add ons and home internet Customer Service Representative
Focus - Greenville, NC
February 2018 to November 2019
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
GED
Pitt Community College - Winterville, NC
October 2021 to December 2021
Skills
• Cash Handling
• POS
• Retail Sales
• Shift Management
• Food Service
• Cashiering
• Barista Experience
• Documentation and reporting
Excellent
Database Management
Excellent
Service recommendations
Excellent
Written and oral communication
Excellent
Call center operations
Excellent
Complaint resolution
Excellent
Professional telephone demeanor
Excellent
Problem Solving
Excellent
• Caregiving
• Cleaning Experience
• Food Preparation
• Food Safety
• Serving Experience
• Data Entry
• Meal Preparation
• Cooking
• Home Care
• Microsoft Word
• Time Management
• English
• Busser
• Customer service
• Account management
• Cash handling
• Outside sales
• Sales
• Windows
• Retail sales
• Cash register
• Customer relationship management
• Microsoft Access
• Office management
• Cooking
• Merchandising
Assessments
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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