Paola G. Carrillo

**** ******* ***

Las Vegas, NV 89030

Cell 909-***-****

E-mail: ad1efx@r.postjobfree.com

MAIN 0BJECTIVE

To utilize my education and my experience in a team/ oriented atmosphere with your Organization and allow me the opportunity to utilize my computer skills experience and bilingual skills while at the same time providing professional growth and challenge in the job environment. SUCCESSFUL IMPLEMENTATIONS

Business Development Cashier Offer excellent Customer Service Department Development Market Planning Training Associates Great Bilingual Skills Great Computer Skills Great with Windows, Word, Excel, Outlook, PowerPoint etc. Manage a number of portfolios, and inventory for the department.

Continuously recognized by my peers, clients and Departments Great Managerial Skills

SUMMARY OF QUALIFICATIONS

Entrepreneurial executive with 5 years’ experience managing new programs / business development, marketing, and promoting business interest, working with company leaders

Identified new business opportunities, marketed programs for our clients and demonstrated experience in managing multiple projects simultaneously.

Proven management experience, proficient in office computer skills experience and bilinguals skills

Great customer service for our clients.

PROFESSIONAL EXPERIENCES

Elevance Health Las Vegas,NV 2022-2023

Bilingual Customer Care- Rep

Accomplishments:

Service skills State Portals

Adherence Member 360

Identifying member needs Fuse

Eligibility Hipaa

Benefits Dofr

Issue resolution Genesys Icloud

Case Management Referral Outbound calls- Inbound calls

Govt Medicaid/ Medical svc Teams, Outlook, Excel, Word

Experience CCB to Compass Transition Crisis calls

Claims

Member complaints and resolutions

Fast pace typing

7 Eleven Colton, CA.

Senior Customer Service, Cashier, Trainer, Excellent Bilingual Speaker 2016 - 2021

Accomplishments:

I’ve successfully worked and interfaced with our staff and worked with our Customers.

Provided excellent customers service to our Customers

Demonstrated involvement efforts to promote excellent Customer Service

Excellent knowledge and understanding of Customer Service, and internal client’s needs and problem resolutions.

Continuously being recognized by my peers and are clients.

Proactively assisting upper management for performance in our department.

Leading moral to our department as well as being utilized by my peers as a reference for proper discussion making as a Lender.

Kohls, Fontana, CA. 2014-2015 Senior Customer Service, Cashier, Trainer, Excellent Bilingual Speaker

Accomplishments:

Provided excellent customer service for our customers.

Educated our clients on Products and services.

Closing registers, and Department.

Demonstrated involvement efforts to promote excellent Customer Service.

Provided educational material and training to our associates.

I’ve successfully worked and interfaced with our staff and worked with our Customers.

Continuously being recognized by my peers and are clients.

Behavioral Health, San Bernardino County, CA.

2014-2015

Office Assistant II – Temporary Job

Accomplishments:

Provided excellent customer service for our Patients.

Handle Clients Private Files.

Accounting, Microsoft Windows, Word, Excel,

FORMAL EDUCATION

Montclair High School, High School Diploma - 2009 Criminal Justice Associates - 2010

Certificate Supervisor for Voting Elections

Multiple awards for meeting expectations with Elevance Health

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