Customer Service Medical Assistant
Resume:
Megan Belmore
Management
***************@*****.***
Winston, OR
Objective
I am an experienced self-motivated and dedicated worker seeking a full-time position in the field of healthcare and/or customer service where I can apply my knowledge and skills for continuous improvement. I have 17 years’ experience as a co-owner of a successful business, six months experience managing a tax firm, over 3.5 years’ experience in case management as a care coordinator medical assistant and 3 months experience as a patient advocacy program manager.
Education
Tax Preparation and Accounting Trade School Certificate
Medical Assistant Trade School Certificate
Highschool Diploma
Key Skills
Effective Time Management
Leadership
Ability to Multi-Task
Communication Skills
Excellent Customer Service
Compassionate and Goal Driven
Experience
Developed a comprehensive tracking system to trend data for a more productive workflow. Improved patient satisfaction and overall understanding to improve healthcare experience and insure patient retention. Addressed all concerns and issues in a timely, private and respectful manner. Provided a safe environment for patients by assisting with errors, incompetence and misconduct. Protected the patients’ rights, provided representation, awareness building, support and education. Prided support and mediation between patients and staff to insure understanding and overall quality care.
Oct 2019 - Nov 2023
Patient Advocacy Program Manager/Care Coordinator
Aviva Health
Nov 2018 – May 2019
Tax Consultant/Office Manager
Liberty Tax Services
April 2002 – August 2019
Retail Manager/Co-Owner
Vivid Water Gardens
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully developed programs to insure satisfaction, retention, increased revenue and overall team performance to provide excellent service.
References
Available upon request.
Contact this candidate