Loni Fleming

**** ***** **** **. *-mail: ad1eeq@r.postjobfree.com

Montgomery, AL 36116 Cell: 334-***-****

OBJECTIVE: To obtain a full-time position in Information Technology that will allow me to utilize my professional experience and implement my

leadership abilities.

EDUCATION: Bachelor of Science, Computer Science (BSEE), 2009 Troy University

SKILLS: Professional knowledge of information technology standards, theories, principles, and concepts. Ability to analyze, interpret and

apply IT rules and procedures in a variety of situations and recommend effective solutions. Ability to communicate effectively both orally and in writing. Microsoft Office, Windows 7/10, Basic, Symitar, Visual Basic, C++ Programming, XML, Web Development, Logic and Problem Solving, Dreamweaver, Web Publishing, Visio Source Safe, Cobol, JavaScript, Database Management, Software Engineering, Data Communication, and Altiris. Proficient with server operating systems, applications, TCP/IP, and Networking protocols. Operate NCIC, ALACOP, CISCO Phone systems, and AleaNet, Active Directory, Service Now, and Mainframe.

PROFESSIONAL

EXPERIENCE:

Tuskegee University College of Veterinary Medicine, Tuskegee, AL Sept. 2022 – Present

Desktop Support Technician

• Identify support issues concerning faculty/ staff/students; create trouble tickets using Lotus Notes ticketing system; prioritize them according to established guidelines; utilize problem resolution database to organize, update and follow up ticket until final resolution.

• Manage new software installation/campus updates through Microsoft Active Directory

Group Policy Manager and network wide scripts utilizing deployment tools and Remote Desktop applications across Windows & MAC OS X environments.

• Perform administrative functions for staff/ student Active Directory network domains, which include account creation, password resets, network drive access, logon scripts, and user account limits. Student administrative tasks are all completed through a fully Google hosted student email environment.

• Facilitate Windows 10/11 campus wide deployment; troubleshoot 3rd party compatibility issues to software level then correct and update to insure functionality.

• Prepare students desktops & laptops for access to campus LAN/Wireless network with Cisco Clean Access agent software and a complete virus/spyware/malware scan and removal. Also resolve any software/network compatibility issues that may exist because of Windows 10/11 and/or possibly untested hardware.

Alabama Medicaid Agency, Montgomery, AL Sept. 2021 – Sept. 2022

IT Systems Technician Sr.

• Performs and coordinates responsive action to Medicaid's Help Desk requests and other written or verbal requests.

• Performs hardware/software configuration and installation tasks with limited supervision.

• Monitors, receives, and distributes computer equipment and ensures establishment and maintenance of inventory records.

• Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed and

installing new software or hardware solutions.

• Directs and trains lower-level technical employees in the skilled technical work involving the installation and support of

personal computer equipment and software and local/wide area network activities.

• Coordinates, documents and schedules service request and work orders by written or oral instruction from immediate supervisory chain.

• Communicates orally and in writing with supervisor, coworkers, and other state agency staff, the state's Data Center and

Telecommunications Division personnel, and vendor representatives to obtain and disseminate information, resolve discrepancies, respond

to user concerns, maintain good working relationships and to offer training to users on network and telecommunications related equipment.

• Researches and evaluates various hardware/software with limited supervision so that the hardware/software is functional and ready for use

by the assigned deadline.

• Assists end users with Microsoft Office application issues.

• Assess user needs and recommended technical solutions such as patches, upgrades, or enhancements.

• Provides support for all telecommunications, including VoIP, VTC, and related hardware.

• Troubleshoots connectivity issues with end user devices.

• Provides support for all remote access technologies to include, but not limited to VPN and Cloud.

• Provides support for all client workstation hardware, including desktop, laptops, tablets, and printers.

• Utilizes the ServiceNow/ServiceDesk ticketing system to enter and/or escalate tickets to complete work orders.

Alabama Law Enforcement Agency, Montgomery, AL Sept. 2019 – Sept. 2021

IT Systems Technician II

Initiates and maintains proper documentation of user support issues and remedies.

Communicates and provides a professional standard of technical support.

Monitors ALEA data and network resources/systems for compromises, failures, and intrusions.

Provides basic level Message Switch configuration by monitoring and processing.

Assists end users with interpreting error codes and other diagnostic information through remote connection.

Routes service request and incident tickets to appropriate IT staff groups.

Establish and maintain user accounts for Alabama State Troopers and Alabama State Law Enforcement Officers.

STATE ALABAMA BOARD OF EDUCATION, Montgomery, AL May 2018 – Sept. 2019 IT Systems Technician II

Implement basic troubleshooting skills to research, resolve, and respond to end user ticket requests and questions in a timely manner,

in accordance with current service level requirements.

Evaluate systems policies, procedures, and infrastructures to ensure information systems reliability and accessibility.

Provide technical writing support for documenting processes.

Arranges, organizes, and inventories equipment and stock when new stock arrives, and old stock is disseminated.

Perform universal troubleshooting services with customer by phone and/or remotely.

Investigate the nature of IT issues and propose solutions.

Provide technical assistance and support for BOE employees and train non-technical workers on the business's information systems.

Provide resolution for application and software issues as they arise.

Assist in performing additional duties and responsibilities as necessary for resolving software problems with our Help Desk Services.

Enter resolution in out ticketing system to demonstrate status of progress for solving software/hardware issues.

Participate in technical communications with other technical support team members to share best means and methods for solving IT issues.

MAX CREDIT UNION, Montgomery, AL May 2009 – May 2018 Electronic Fund Specialist II

Organized and reconciled financial data involving electronic transaction of funds, ATM, and mail processing.

Process cash and negotiable instruments while assisting members and associates with inquiries/issues.

Assist members with everyday financial transactions.

Served as Lead; trusted with situations requiring high-level problem-solving and decision-making abilities.

Trained new tellers on bank procedures and sales techniques with a zero-turnover rate.

Aide upper management with maintaining bank processes.

Open new savings, checking, CD, and IRA accounts based upon clientele and open relations with the public

Followed bank policies and procedures and applied a high degree of accuracy to process transactions in a timely manner.

ALABAMA STATE EMPLOYEES CREDIT UNION, Montgomery, AL Nov. 2007 – May 2009 Senior-Teller/Acting Head Teller

Greeted members and provided directions to appropriate departments for specific information and services.

Received and processed member financial transactions.

Managed and coordinated events pertaining to any/all financial matters as they arise.

Oversaw other tellers and ensured ongoing maintenance and compliance with Credit Union guidelines.

KENTUCKY TRANSPORTATION DEPARTMENT, Frankfort, KY Sept. 2005 – Dec. 2006 CO-OP/Construction Engineer Assistant

Managed subcontracts for state-wide construction vendors for new and ongoing projects.

Officiated lead seminars for the departmental heads of construction and its affiliates.

Conducted trial tests for new intranet designs against the defined parameters which resulted in new designs.

Conducted six sigma for the research and development of data processing and execution.

Contact this candidate