Dileep Wadhwani Mississauga, ON L*Z *C*

ad1edw@r.postjobfree.com

365-***-****

HIGHLIGHTS OF QUALIFICATIONS

• Over 8 years of work experience in a fast-paced financial customer services/sales environment

• Experienced in providing high quality customer service; skilled at building rapport with clients

• Previous experience in Accounts Receivable and Payable as well as soft collection

• Detailed oriented, critical thinker with problem solving skills

• Strong time management skills with the ability to prioritize and multitask, meeting deadlines

• Excellent communication skills, both verbal & written; fluent in English, Urdu, Hindi, and Sindhi

• Proficient in MS Office: Word, Excel, PowerPoint and Outlook as well as QuickBooks Pro WORK EXPERIENCE

Sales and Service Officer

Alorica - CIBC Campaign Apr 2022 to Present

• Worked as a Secure Remote Worker providing excellent customer service

• Took calls from customers and CIBC branches

• Activated credit cards for customers

• Offered Payment protector Insurance to customers

• Explained benefits / features of the Insurance/ product

• Provided and or transfer calls for other customer service issue to Customer service

• Achieved targets/ goals for the day as well as week and month Owner/Manager 2016 to 2020

Sacho Satram Inc., Brampton, ON

• Managed convenience store, ensuring a smooth daily business operation

• Greeted customers and helped them to fulfill their requirements/needs

• Sold online as well as instant lotteries; validated lotteries

• Performed Western union financial transactions as requested by customers

• Helped customers to choose right product/lottery

• Processed cash as well as debit/credit card transactions Lending Specialist (Master Card) 2010 to 2016

BMO Financial Group, Toronto, ON

• Worked in an inbound as well as outbound call center environment

• Provided exceptional customer service by responding customer's concerns/ inquiries

• Delivered great customer service experience and fulfilled customer's requests

• Processed new Master card applications by following standard, procedures as well as guidelines

• Reviewed and processed limit increase requests by customer

• Called back customer, if required, to obtain more information to process new applications as well as limit increases

• Built rapport with clients; enhanced and maintained relationship with customers through active listening

• Recommended product solutions/services to better suite customer needs

• Proactively identified customer's needs and converted them into sales opportunities Dileep Wadhwani Page 2-365-***-****

Work Experience continued…

Student Loan Processing Officer 2009

Resolve Corporation, Mississauga, ON

• Worked in a fast-paced outbound call center environment

• Processed students loan applications and certificates; verified documents and identified errors

• Responsible for contacting borrowers (students) to resolve outstanding issues or discrepancies pertaining to student loan documents

• Performed administrative duties, such as document processing, inputting or updating information on students profile

Non Credit Loss / Operations Service Officer 2006 to 2008 TD Bank Financial Group, Mississauga, ON

• Worked in an administrative capacity; responsible for data entry, investigations, and balancing functions

• Audited the documents provided by branch and or customer

• Acted as a reference point for branch personnel on procedures for handling frauds and forgeries

• Attempted recoveries on potential Bank/Branch losses according to existing guidelines

• Allocated losses to the appropriate cost centre(s) and notified the appropriate parties within the

• established time/ service level

• Committed to providing high quality customer service to branch partners, responding to, and initiating items in dispute through correspondence

• Handled operational problems appropriately, preventing from escalating issues whenever necessary

• Maintained excellent relationships with partners/customers by responding to their questions and concerns in a timely manner

Concierge Officer (Customer Service) 2004 to 2006

G4S Security (Canada), Mississauga, ON

• Controlled access of visitors utilizing strict access control principles technology

• Helped visitors in a professional and courteous manner

• Prepared and submitted daily reports to the management on Front Desk System

• Accurately updated clients and visitors record in the system

• Handled emergencies during Off business hours

EDUCATION

Canadian Security Course

Conduct and Practices Handbook Course 2008

Banking Introduction 2006

Durham College, Oshawa, ON

Accounting Software Application 2006

Sheridan College, Brampton, ON

Accounting 2005

Sheridan College - Brampton, ON

Bachelor of Electronics Engineering in Electronics Engineering NED University of Engineering and Technology

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