JYOTI SINGH

Brampton, Ontario 416-***-**** E-mail: ad1edf@r.postjobfree.com

PROFESSIONAL PROFILE

15+ years of management experience in Product/Project delivery, Agile to Waterfall, Systems

migrations & conversion, process improvements & Stakeholder relationships management

Industry Experience – Insurance & Wealth management, Retail (ePOS) & Supply Chain (WMS-

MA), eCommerce (WEB, EFT, Bank Settlement, Shopping Cart, ePayments), Order/Invoice

processing, Payroll/Benefits, eHealth care-Medical (Clinical & Billing), OneStream CPM & Forecast

Extensive project delivery experience:

•10+ years of IT project management experience of establishing, refining processes/templates per projects, stakeholder needs, milestones and Organization vision

10+ years of team leadership and project delivery experience of managing .3 to 1+ Million project budgets and reported to IT AVP, IT VP, Sales & Marketing VPs

Management of Training, coaching, mentorship & Conflict resolution, Performance Reviews

Forecast, resource rollercoaster, assignments distribution, stakeholder’s expectations, negotiation, task prioritization and communication management (reporting) experience

Management of 15+ members for project delivery: Agile (Azure DevOps), Iterative, Waterfall

Data integration processing via complex applications/systems-Interfaces/API/Batch

Test environment/region allocation, coordination per project needs and inflight initiatives

10+ years of process improvement and audit management (internal/external) experience

Collaboration in working with cross functional teams in a multi-vendor environment

Community service to students: teach, mentor, coach and assist in projects/assignments

Domain Knowledge Tools & Technologies

Insurance Policy Management & Investments

Commission & Compensation

Financial Reporting

Retail – ePOS, WMS (MA)

MS Project, Microsoft Office, Visio,

PowerPoint, Excel

Accounting – Receivable/Payable,

General Ledger, EFT, Settlements

Payroll & Benefits, HR Systems

eHealth – Clinical/Billing US/CDN

eCommerce – Web, EFT (Bank)

Shopping Cart, ePayments (KUBRA),

Bank Consolidation

CRM & Loyalty programs

ITMS – Tickets/Issues Reporting

Sales Order and Invoice Management

Claims Processing

Files: Inbound/Outbound, EFT

Encryption, Decryption

SDLC - Agile, Iterative, Waterfall

Projects: Initiation, Planning, Execution, Monitor/Control, Closure & Warranty

Scope, Time, Schedule & Milestones, Budget, Resources & Quality management

Timesheets & invoices approvals

SmartSheets – Schedule & Reporting

Risk, Dependencies, Impediments mgmt. t

Azure DevOps (Gitlab), Admin & Agile management, Saas, Cloud, CI/CD

Zeplin Angular Web framework, LMS, PeopleSoft

Siteimprove (Web-accessibility/Security)

MS SQL Server, Oracle, JBOS, DB2

Android, Mobile, iOS, ERP, Linux

Web Services, API, Interfaces, COTS

Test: Strategy, Plan, Scenarios/cases

Testing: Functional, integration, UAT

Defect Tools: ALM, JIRA - Confluence

Templates, Process Improvements, TMMi

Audit (Inter/Ext) & regulatory compliance

EMPLOYMENT HISTORY

Organization : Ascend Partners Canada Sept 2022-Aug 2023

Role : Project Manager

Projects : OneStream EPM – US/Canadian

Managed Project implementations of cloud based Financial, Forecast & Planning EPM deliveries

SoW reviews, Kick-off meetings management, project team allocation & progress tracking

Smartsheets – Created project schedules, Dashboard reports for executives and clients

Organization : Foresters Financials Canada Jan 2016-July 2022

Role : Project Manager- Scrum Master / QA Lead

Projects : Insurance/Investments – US/Canadian regulatory projects,

COVID enhancements, EAS (Accounting/GL) conversion, CRM,

Data Masking, HR/Payroll/Benefits Upgrade, Commission-/Comp,

Conversion, eCommerce (UX, KUBRA Shopping cart, ePayments)

Project Manager/Scrum Master:

CRM project: Sprint planning (CI/CD), backlog, retrospectives, and daily scrum with team resulting in (COVID) paper application to online form submission for business continuity

CDN Regulation Project: Managed Epic, User Stories, Tasks/Owner, continuous development, integration & delivery in Azure DevOps, testing, UAT, Sign-off and retrospective

iPipeline project: Sprint (CI/CD) planning of multiple code deliveries per story points & JIRA defects, team assignments, code delivery & testing readiness, UAT, marketing communication

Maintained active communication: stakeholders, Product Owner, architects, developers, test team, business user resulted in customer satisfaction increase by 20%

Managed Azure DevOps tasks, user stories, status, backlogs, implementations & rollouts

Created project plan, tracked task progress, conducted meetings and executive reports

Collaborated with stakeholders: roadblocks, risks, constraints, dependencies & task closures

Conducted Agile Retrospectives and Lessons Learnt

Quality Assurance Lead:

Managed testing: functional, integration, UAT – Team of 15+ testers, multiple iterations of code deliveries, vendors communications, task assignment/delegation and progress reports

Managed testing: Web, mobile, client-server, GUI, integrated file validations, CRM, SaaS

Created QA Roadmap & Framework, templates (PowerPoint, Visio, Excel): Test Strategy & Plan, Test Scenarios & Test Cases, Progress status & Test Closing Summary Report

Streamlined processes: document repository, audit (int/ext), checklists and reports

Created current/future process flow diagrams per gap analysis for continuous process improvements resulting in increased project delivery by 40% per year

Managed testing of multiple projects: mentorship, team collaboration to meet milestones & schedules resulting in production defects reduction by 60%

Organization : Home Hardware Canada Jan 2014–Nov 2015

Role : User Acceptance Manager

Projects : Retail – WMS Manhattan Project Conversion & Migration

• Managed communication: timelines, risk & mitigation assessment, executive reporting, stakeholders & vendor (internal/external) per code deliveries

• Established Test Lab and peripherals (VoCollect, RF Gun) for WMS Manhattan

• Created training & SOP, provided training: 15+ UAT participants and 95 end users

• Managed test data creation, validation, gap analysis, Interfaces & Conversion/migration

• Managed: meetings, task prioritization, delegation, status, timelines, and project scope

Organization : Shoppers Drug Mart Canada Jan 2010-Nov 2013

Role : Project Manager / Integration Test Lead

Projects : Retail – WMS MA releases, ePOS enhancements, eMurale (Web-

Shopping Cart, ePayment), Customer Loyalty program (Accounting,

EFTs, Bank files), APIs, Interfaces, Pharmacy updates

Project Manager:

Project plan creation, team management to rollout/implementation, Warranty period coverage for projects and enhancements: Multiple incremental releases of ePOS, Loyalty Points program, Moneris, Bank files and WMS (MA) enhancements

Integration Test Manager:

Managed testing of epos releases for end-to-end data creation and validation for defects, traceability, training, audit and regulatory compliance

• Managed testing effort of eCommerce (Web-shopping cart & ePayment) product display, content accuracy/ placement, interfaces, data flow & usability/performance

• Managed team of 5–10 testers: task delegation, prioritization, reporting

Organization : PointClickCare (Wescom) Canada Jan 2005–Oct 2009

Role : Quality Assurance Manager

Projects : Old Age Homes Clinical/Billing application US/CDN

•Created testing and delivery practices per American/Canadian eHealth/Clinical & Billing State/Province regulation of Medicare/Medicaid, MDS & electronic record submissions

•Established traceability processes, checklists and audit for internal/external vendors

•Managed team of 8 testers, coordination with PMs, BAs, Developers, and management

•Participated in requirements elicitation meetings and shared knowledge with teams

•Managed training/coaching, task prioritization, resources allocation, Performance Review

Organization : Nordstrom USA Oct 2001-Dec 2004

Role : Project Manager / Team Lead

Projects : US Retail - WMS MA releases & Enhancements, AS400 PKMS,

POS, RMS (Retek Merchandising), Sales Audit, eCommerce,

Oracle: HR (65K employee conversion), Payroll/Benefits & GL

Project Manager:

Responsible for 15 project planning, execution, monitor & control, implementation, and closure

Managed 8 upgrades and 5 data conversions/migrations projects – WMS MA, Financials

Team Lead:

Managed testing: functional, integration, UAT and Signoffs for implementation of 120 releases

Managed multiple projects, teams, vendors for test planning, execution, executive reporting

Additional Experience:

Daleen/DSET Telecommunication - USA, Triversity (Trimax) & Chapters Retail - Canada

EDUCATION

Certified Project Management (PMP) PMI & Toronto University 2016-2020, Canada

Certified Agile Scrum Master & Product Owner 2020, Canada

Waterloo University/Oracle – Java Programming & Oracle Courses 2000-2005, Canada

Computer Science & Programming 1995, Canada

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