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Patient Care Customer Service

Location:
North Brunswick, NJ
Posted:
November 23, 2023

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Resume:

JENNIFER M. REILLY

*** ****** ******

North Brunswick, NJ 08902

848-***-****

ad1ebc@r.postjobfree.com

ad1ebc@r.postjobfree.com

Objective

To obtain a challenging and beneficial position with an establishment that is willing to let me grow within their company.

Education

Jersey Shore University Medical Center, Neptune, NJ Clinical Rotation - Emergency Department -Patient Care Associate Program, Direct patient care, phlebotomy, EKG, basic cardiac life support and vital signs, wound care and splinting

April 2009lllP!xx' cr.

Brookdale Community College, Lincroft, NJ

Patient Care Associate Program,

Direct patient care, phlebotomy, EKG, basic cardiac life support and vital signs, wound care and splinting

:

Cardiovascular Imaging, Monroe, New Jersey

Clinical Externship, Completed 920 hours of Echocardiography and Vascular Ultrasound s8, August 2008

Sanford-Brown Institute, New York, New York

Certificate - Cardiovascular Technology –EKG, Physics, Basic Vascular, Advanced Vascular, Basic Echocardiography, Advanced Echocardiography and Anatomy and Physiology September 2008

Fairleigh Dickinson University, Madison, NJ

B.A. General Studies-Concentration in Hotel, trading cards for the policeman because the I keep forgetting to get my picture taken 15 I have an interview opinions are going to get me

● Restaurant, Hotel and Tourism Management

August 1999

George Mason University, Fairfax, VA

Transferred

Proficiencies

Philips Ultrasound Machine Sequoia (Aspen) ATL

Microsoft Office Microsoft Word Microsoft Publisher

Microsoft Excel Data Entry MS DOS

Microsoft Outlook Microsoft PowerPoint Internet Applications

Centra (e-learning)

● Phlebotomy Vital Signs EKG Scanning Ultrasound

● Sorian

● OAS/Gold

Achievements

Class President

1. Brookdale Community College Class President–Patient Care Associate - 2009 2. Class President & Student Forum Representative Sanford-Brown Institute, 2006-2007

CPR Certified January 2013

Current member American Society of Echocardiography

Attended Echo-New York 2007- St. Luke’s-Roosevelt Hospitals.

Nationally Certified – Patient Care Technician – NCCT.

Galaxy Recognition Program – Polaris Award – May 2010 Community Experience

The Center, Asbury Park, New Jersey 2010 to 2011

Jersey Shore University Medical Center, Neptune, New Jersey 2006 to 2009

● Echocardiography Lab

● Environmental Services – Ambassador Program Representative

● Pediatrics

Amici Cafe Asbury Park, NJ March 2020-Present

Pastry chef and Barista

Making pastries for ay, bread and serving. Making coffee, cappuccinos and espressos to order Galaxy Toyota - Eatontown, NJ June 2019-September 2019 Maintaining accounts regarding all sales and marketing for consumers for personal or business purposes. All sales leads through internet marketing and newspaper inquiries.

Develops brand power for consumers on a very specific line of vehicles.

Generates new prospective leads from all sales generated inquiries through web development and/or walking guests to the dealership.

Works in a very high paced environment. Earns shift lead opportunities based on performance, provides excellent customer service and ensures that all guests are well taken care of.

Solves problems and resolves customer service complaints immediately and efficiently.

Effectively trains, motivates and coaches new team members in all job responsibilities.

Circle Infiniti - West Long Branch, NJ June 2019-July 2019

Maintaining accounts regarding all sales and marketing for consumers for personal or business purposes. All sales leads through internet marketing and newspaper inquiries.

Develops brand power for consumers on a very specific line of vehicles.

Generates new prospective leads from all sales generated inquiries through web development and/or walking guests to the dealership.

Works in a very high paced environment. Earns shift lead opportunities based on performance, provides excellent customer service and ensures that all guests are well taken care of.

Solves problems and resolves customer service complaints immediately and efficiently.

Effectively trains, motivates and coaches new team members in all job responsibilities. Red Lobster - Red Lobster Inc-RL244, Ocean, New Jersey Server/Bartender/Trainer August 2018 - Present

Assists hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats.

Develops restaurant image by providing fast and courteous service to guests.

Trains new team members.

Opens and closes the restaurant as well as bar area on a needed basis. .

Works in a very high paced environment. Earns shift lead opportunities based on performance, provides excellent customer service and ensures that all guests are well taken care of.

Solves problems and resolves customer service complaints immediately and efficiently.

Effectively trains, motivates and coaches new team members in all job responsibilities. Meridian Health – Jersey Shore University Medical Center, Neptune, New Jersey Patient Care Technician – MICU/CCU June 2009- October 2017

Performs daily, phlebotomy, electrocardiograms, vital signs, and basic cardiac life support.

Trains new team members in MICU/CCU standards of practice and everyday tasks.

Assists nurses in bed baths, monitoring of nutrition and output of all guests, performs constant communication with the nurse of each guest and the charge nurse on daily activities as well as any change in status of patients assigned to. Assists in wound care, ostomy care, and trach care.

Performs daily duties of stocking patient rooms and keeping all guests, team members and family members in a safe environment.

Supports 12-13 nurses by assisting in secretary duties, including; admitting new patients, transfers, putting charts together, adding orders and reducing charts. Prudential Financial, Livingston, New Jersey

Learning Associate February 2005-August 2005

Training administrator for ten trainers; effectively schedule and set up classes, send invitation, monitor registration, duplicate manuals, make hotel/mea/misc. arrangements (where applicable), compile evaluations, compile certifications, send out feedback for classes

General Administration for department; general vouchers, general procurement and ordering of supplies, paymaster-keep attendance, track vacations and PTO time, maintain address list, maintain business continuity plan for two departments and am the contact for Business Continuation using the LDRPS system, general procurement and ordering supplies, organized the GI Workfair for Group Insurance Training department (June 05), support Centra Administration, Master and deliver training for Group Insurance Centra Orientation program for all new hire of Group Insurance National Kitchen and Bath Association, Hackettstown, New Jersey Assistant Manager – Tradeshow and Conferences August 2002-September 2003

Planned, organized and developed tradeshows and conferences

Selected booth site as well as booth design, ordered all necessary show supplies including utilities, coordinated freight delivery, staffing, housing and airfare for conferences and tradeshows

Developed marketing strategies and objectives in all areas of program development for regional conferences and annual trade shows, including marketing NKBA’s involvement in other expositions

Planned, organized and developed registration procedures

Generated and developed all press releases regarding program content and training of conference at annual trade show

Managed all on-site operations including vendor management, staff communication, registration procedures and master accounts

Assisted in the management of one coordinator

INTERNATIONAL QUALITY AND PRODUCTIVITY CENTER Iselin,, New Jersey Conference Meeting Planner March 2000-December 2001

Planned and organized 10 to 20 conferences per month averaging 100 attendees per conference

Created arrangements and successfully negotiated rates for overnight accommodations, food and beverage, meeting facilities, and audio-visual equipment

Projected expenses, tracked actual expenditures, and complied with budgetary requirements Saved IQPC approximately $25,000 monthly by successful negotiations in the rental of audio-visual equipment, overnight accommodations, food and beverage and meeting room rental RADISSON HOTEL HISTORIC RICHMOND Richmond, Virginia Catering Sales Manager September 1999-December 1999

Organized events for various market segments including: corporate meetings, weddings, reunions, and holiday parties

Assisted director of sales and marketing in implementing strategic marketing plans

Negotiated client contracts

THE AMERICAN CAFÉ Fairfax, Virginia and Eatontown, New Jersey Kitchen Expediter, Shift Leader, Trainer, and Server September 1993-August 1999

Prepared weekly profit and loss statements, daily accounts, and weekly invoices

Organized weekly schedule for trainers, servers, and new employees

Assisted managers in performing daily duties of the restaurant

Trained new team members in effective serving procedures

Introduced and implemented new ideas for teamwork enhancement

Evaluated kitchen inventory on a daily and weekly basis GEORGE MASON UNIVERSITY PARKING SERVICES, Fairfax, Virginia Assistant Customer Service Manager January 1993-September 1993

Assisted customer service manager in responding to inquiries regarding parking violations

Initiated and coordinated a contest for patrons to design new decals

Assisted in creating a new system for parking space allocations and decal distributions for new parking facility

Developed training programs for new employees



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