Faouzi Rhouat

Franklin, MA

ad1eb8@r.postjobfree.com

617-***-****

Education :

Master of Business Administration American Intercontinental University 2/2004 –12/2005

Bachelor of Science Boston University Boston, MA 1996– 2000

Skill:

Project Management

Information Technology Management

Scrum

Agile Methodology

Business Process Mapping and improvement

Business Requirements

Continuous Improvement

Stakeholders Management

Communication

Change Management

Data Analytics

Data Visualization

Machine Learning and Data Science

SQL

PowerBi

Tableau

Phyton

Microsoft Office

Certifications:

Microsoft Azure Architect

Emc Proven Professional

VMware Cloud Architect Associate

Intuit ERP systems Pro Advisor

Microsoft Dynamics Sure Step (Trained).

Microsoft Machine Learning

Microsoft Data Scientist (Candidate)

Professional Experience:

Evalueserve Inc North Attleborough, MA Oct 2021 – May 2023

Sr. Project Manager

As a Scrum Master Project Manager, I led a team of ten to Build an Open-Source Virtual Appliance for The Alzheimer Disease Initiative sponsored by Bill Gate.

Tested the APIs developed by the team for quality control.

Oversaw and managed the planning, execution, and completion of IT projects within the organization.

Defined project scope, objectives, and deliverables, as well as developed and maintained project plans, schedules, and budgets.

Collaborated with cross-functional teams to ensure project success, manage project risks and issues, and communicate project status to stakeholders.

My second assignment with Evalueserve Inc was to lead a team of Analytics using Power Platform, PowerBI and Microsoft Excel to provide a stream of Analytics to different stakeholders in Microsoft Corporation allowing them to measure Microsoft corporation products performance.

Infosys Framingham, MA Oct 2018 – Dec 2020

Sr. Project Manager/Business Analyst

Managed cross functional relationships with offshore teams to provide data engineering to stakeholders.

Extracted Data using SQL to identify areas of focus as well as to visualize different trends using Tableau and PowerBI

Identified Business Process Optimization opportunities.

Designed Dashboards and provided ad-hoc reporting.

Performed migration of all the Dashboards from Tableau to PowerBI platform

Gathered requirements from different stakeholders.

Managed client satisfaction with the objective of improving account penetration in retail domain.

Responsible for client and team interactions, transition activities, floor operations, quality, compliance, knowledge management, internal/external and audits

Jan 2018 – Oct 2018

AT&T for Blue optima LLC London UK, Dallas TX

Sr. Project Manager/Business Analyst

Business process mapping and improvement

Liaison between client technical team and Blue Optima development team

Creating and maintaining BI dashboards using Tableau and PowerBI

Designed internal reports for use by management team and clients at various tiers.

Supported and managed product rollout

Performed Data Quality, checks and trends deep Dives.

Assured Liaison between backend team and business stakeholders

Performed data cleaning, preparations and linking to generate reports.

Managed applications development using existing and new data.

DELLEMC Remote/Hopkinton Aug 2016 – Nov 2017

Sr. Project Manager/Business Analyst

Worked closely with the VP of Strategy and the technical team to develop a portfolio of projects that will drive efficiency for Virtustream.

Managed an inquiry hotline for all customers where I had to troubleshoot technical, functional, and financial issues for Enterprise Cloud customers.

Gathered requirements.

Improved the business process

Managed a portfolio of projects and relationships with key stakeholders.

Gathered business requirements, collected data, prepared data for analysis, conducted analysis using PowerBI, quality-assurance and interpreted findings in their business context and managed digital transformation for the team.

Employed appropriate types of analysis techniques, including statistical analysis and optimization, to describe behaviors, explain relationships, make predictions, measure performance, control outcomes to optimize the business process.

Delivered new actionable insights for “smarter selling” based on solid evidence of data, along with clear articulation of the benefits.

Harnessed domain knowledge of sales and marketing techniques along with Virtustream suite of Enterprise Cloud products and services to maximize impact on strategic objectives and improve the supply chain.

Alan Gray Inc. Boston, MA Jan 2016 – March 2016

Project Manager/Business Analyst

Provided Data analytics services to the customer to help them capitalize on opportunities within the insurance industry and to assist with their Business Proposition.

Gathered requirements from the customer and mapped the business process

Using Microsoft Visio, SQL Server and PowerBI, I built Dashboards for the customer to use as part of their product development supply chain and their professional services.

Tyco Westminster, MA April 2015 – Aug 2015

Project Manager

Lead the effort to execute a program of migrations including SCCM, Operating systems and Browsers.

Managed an applications remediation project within a migration to Windows 7, including Microsoft AX Tableau and Salesforce as well as many other applications within the environment.

Managed a Microsoft System Center Configuration Manager, SCCM upgrade project from 2007 version to 2012 where I had to oversee the configuration and deployment of different Distribution Points: DPs, software packages and a patch and an updates system.

Developed a Project Plans to manage the transitions into the upgrades.

Developed and managed the Business Processes and the knowledge areas within the project plan.

Including the Budget, scope and the schedule.

Maintained stakeholder’s relationships and provided reporting to the PMO on a regular basis.

Managed the client and the partner relationships, Dell in this case for an effective change management process.

Staples Framingham, MA Nov 2014 – April 2015

Business Intelligence Analyst

Provided the Business Intelligence necessary for Migration into a new operating system using SQL Server.

Managed a Business Intelligence tool: Dash works from Juriba, to generate reports and monitor the Windows 7 Migration Progress from different sources including SCCM.

Managed a remediation and a rationalization of application in Staples Inc environment.

Managed the implementation of the newly rationalized applications, like Tableau and MicroStrategy in the environment.

Managed the business process owner’s relationships to assure effectiveness of the

Managed a team of about 5 resources to carry on the migration.

Maintained a relationship with the Microsoft team on site to assure effective technical communication.

Remediated Supply Chain and procurement applications including testing the applications.

InFocus Boston, MA– Dubai Jan 2014 – July 2014

Business Analyst/Project Manager

Managed a Microsoft Dynamics AX ERP implementation using Microsoft Sure Step Methodology

Assured stakeholders’ communication and reporting

Gathered Business Requirements and delivered a Business Requirement Document

Performed a Gap analysis for a successful Microsoft Dynamics implementation.

Provided some value-added recommendations for continuous improvement purposes and business.

Performed Business Process analysis and issued recommendation on continuous improvement Helped the

Designed a simplified plan of a Just in Time delivery system to maintain the inventory at an efficient level.

Performed Change Management and provided training to different stakeholders.

Helped the customer develop some of the key reports to use for their KPIs.

Freelancer Burlington, MA Feb 2012 – Dec 2013

Business Analyst/Project Manager

I was responsible for the coordination and completion of multiple complex projects where I personally interacted with management, customers, sales, and other divisions to brainstorm, research, analyze, document, and ensure projects are completed on time and as specified in the Project Plan to build Marketing Databases and an attribution system to achieve efficient market segmentation for different customers.

I helped in the training of some of the customers on Microsoft Dynamics AX

MBS Morocco Business School Jan 2012 – Dec 2012

Lecturer

As a Visiting Teacher, taught seminars in the fields of Finance and Information Technologies and how they relate to each other to master’s degrees’ students.

Contributed to the design of the curriculum as well as the design of a consulting program the school had.

EMC/RSA Bedford, MA June 2011 – Oct 2011

Program Manager

Helped RSA, the security division of EMC, remediate and mitigate a risk that resulted from a security breach.

Managed multiple projects simultaneously to implement security Best Practice and to implement Remediation programs for their clients. Accounts like Sony Corporation, International Monetary fund, and Accenture

Ensured the projects are on budget, within the time limit and within Scope.

Managed Statements of work for the clients

Coordinated and led WebEx meetings through different time zones and across departments.

Glotel Consulting Boston, MA – Casablanca April 2008 – March 2011

Project Manager

Successfully helped international clients to implement ERP systems like Intuit and Sage systems as well as Microsoft Dynamics ERP system to Manage Key Performance Indicators and improve performance.

I maintained Customer relationship.

I managed the Budget, the schedule, and the scope of most of the projects.

Clients included Wel Systems, la Voix Express and Maroc Healthcare International Group

Worked with different team members from different areas and brought them all together as a team to achieve one specific Project Mission under different cost and technical constraints.

Helped resolve team internal conflicts and successfully used motivational techniques to increase efficiency in project completion.

Delivered Business requirement documents (BRD)

Responsible for translating BRD into Functional Specifications and test plans.

Closely coordinated with Business Users and Developers

Developed and maintained all operational and technical flows using Visio and PowerPoint

Analyzed business requirements from Black Box Testing perspective, business process and system architecture/design.

Maintained documents for change request and implemented procedures for testing changes.

George’s May International Company Chicago, IL Feb 2007 – March 2008

Management Consultant

Team member in turning around a few small and medium size businesses throughout the U.S

Provided cost savings for different clients, as well as pricing strategies to achieve competitive positioning.

Designed business processes and implemented ERP systems like Dynamics AX and Intuit products.

Trained client resources on using different features in ERP systems to monitor KPIs and improve operations efficiencies.

Gathered requirements from the management and used techniques like System Development Life Cycle and Rapid Application Development to address the client’s main strategic objectives like achieving efficiency and improving business bottom line.

Led the training of corrective programs for clients like Millennium Elevators, Sel-lo Oil Inc, Paladin Concrete Woodward, and Magnum Research Inc.

Implemented ERP systems for different small and medium size business clients.

Designed Dashboards for the customers to monitor the company performance.

Comparative Advantage Boston, MA Sep 2001 – Jan 2007

Project Manager

Provided Supply Chain project management and Enterprise Resource Planning, as well as cost saving consulting to textile companies including garment manufacturing.

Performed rate cost analyses, project schedules and budgets, work breakdown structures, and implemented Just in Time delivery systems for companies like Dali Garment

Helped develop and implement a sales and marketing strategy for the company.

Managed projects that were global in scope to find the best optimal use of client’s resources and help them achieve competitive advantage.

Managed a few projects in regard to SDLC for retail clients: gathered requirements and suggested off-the-shelf system packages to manage TRS and MRS, as well as Business Intelligence capabilities.

Managed a portfolio of projects for Paraxel International Company in Waltham, MA. As a Project Manager I was responsible to design and implement a financial reporting system for the company and to track the financials for Clinical Trials

Managed a VOIP communication project from feasibility studies to implementation where we had to gather requirements for new generation Telephone Company using Cisco Technology and implement cost effective telecommunication system including Tenor technology.

Investor’s Bank and Trust Boston, MA April 2000 – Aug 2001

Business Analyst/Compliance Analyst

Performed financial and legal analysis of 1,700 Pension Accounts in accordance with FDIC and DOL regulations as part of laying down Business Requirements for the Project

Incorporated views and requirements from different bank departments

Designed, implemented, and maintained a Reporting System (DSS) to manage legal risk for the company and increase the productivity of the employees.

Used Microsoft Access to build Data Models and different other queries to obtain reports information.

Helped the company use some reconciliation techniques to manage human error and improve the business process, as well as to capture and improve the financial and legal structure of the pension funds clients.

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