Customer Service Mental Health
Resume:
JOHN FORD
LEAD MENTAL HEALTH
TECHNICIAN
*********@******.***
Decatur, Georgia 30035
CONTACT
SKILLS
• Creative Solutions
• Customer Demographics
• Customer Satisfaction
• Intake Assessment
• Intake Coordination
• Staff Training
• Crisis Management
• HIPAA Regulations
• Operational Procedures
• Handling Complaints
• Meeting Coordination and Support
• Evaluate Performance
• Customer Service Management
Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Expertise in training and developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations.
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Organized candidate experienced in supervising clerical staff and providing administrative support. Skilled in creating and maintaining efficient office systems, streamlining office operations, and ensuring the accuracy of data entry. Proven track record of fostering strong customer service relationships, increasing staff morale, and exceeding customer satisfaction goals.
CAREER OBJECTIVE
Lead Intake Coordinator
Ascension Healthcare, Milwaukee, Wisconsin
EXPERIENCE
June 2016 - September 2021
Created a system for tracking client information, enabling quick retrieval when needed.
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Monitored team performance metrics related to client intakes, taking corrective action as needed.
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Conducted research on potential clients to determine eligibility for services
• provided by the organization. .
September 1991 - June 2016
Lead Mental Health Technician / Inpatient
Ascension Healthcare, Milwaukee, Wisconsin
Daily monitoring of psychiatric inpatients, facilitated group therapy, as well as individual assessment as part of a multidisciplinary team .
Conducted seclusion and restraint safety trainings for yearly certification of staff for compliance with state mandates .
Regularly monitored unit and daily standard operating procedures to ensure compliance with state regulations and requirements. Psychiatric Technician
Aurora Healthcare, Milwaukee, Wisconsin
Worked primarily with child and adolescent on the inpatient psychiatric unit monitoring and recording daily behaviors and interactions .
March 1989 - May 1991
High School Diploma
Rufus King High, Milwaukee, Wisconsin
EDUCATION
June 1975
AWARDS
• Ascension Healthcare - High Five Award for Excellence 2020
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