GIDEON Y FONKWEN

AGILE PROJECT MGT WITH SCRUM SAFE AGILE JIRA/AZURE DEVOPS SALES PERFORMANCE PROJECT MANAGEMENT BA

CONTACT

540-***-****

ad1ea0@r.postjobfree.com

VALUE OFFERED

●Experienced Scrum Master passionate about transforming teams into high performing self-organizing teams.

●Certified and experienced Scrum Master with a track record of successfully coaching teams to create business intelligence products and solutions, including the creation of a software used to support data warehouse applications.

●Results-driven professional with six (6) years of Scrum Master Experience and proven history of transforming reluctant organizations into healthy growing agile environments.

●Strong experience coaching scrum teams to define and document BI product requirements, ensured all requirements were captured within a user story and that acceptance criteria were clearly defined.

●Expert knowledge defining the project’s scope and schedule while focusing on regular and timely delivery of value, hands on experience organizing and leading project’s status and meetings and preparing and distributing progress reports.

●Strong experience utilizing JIRA to aid in facilitating agile ceremonies like sprint planning, sprint execution and daily stand-up meeting, sprint review and the sprint retrospective with product owner and the team, Strong Experience coaching teams to transition from waterfall to Agile.

●Experience working with Jira/Confluence to collaborate with other teams and share knowledge as efficiently as possible.

●A focused individual, Familiar with motivating team members using advanced communication, presentation, management, technical and written skills.

●Great communicator, self-starter with the ability to interact and engage with all levels of stakeholders in a diverse environment.

CORE COMPETENCIES

Scrum Master

Agile PM Tools: Jira, Rally, VersionOne, TFS, Rational, Confluence, ServiceNow.

Agile Methods: Safe Enterprise, Framework TDD, Agile, XP, FDD, SDLC, Scrum, Kanban DevOps Tools: SonarQube, Tomcat, Jenkins, Slack, Maven, GitLab/Bitbucket, Ansible,

Software Applications: AWS, Microsoft Office, Cognos, Project Hyperion, NetSuite, Caliber, Visio PROCESS IMPROVEMENT

CLOSING & NEGOTIATION

CROSS-FUNCTIONAL LEADERSHIP

SALES LEADERSHIP

RELATIONSHIP MANAGEMENT

CUSTOMER ACQUISITION

TEAM DEVELOPMENT AND COACHING

EXPERIENCE

Citizens Bank- Boston, MA Sept 2021- Present

Senior Scrum Master

Scrum Master of two development teams with focus on Credit Card and Debit Card Alerts and notifications

Work closely with the Product Owner to ensure product backlog is visible and prioritized towards business value

Improve technical practices that help the team with its continuous integration process.

Protect the team from external interruptions from stakeholders or management

Influence team through the implementation of agile processes, practices, principles, and values.

Improve collaboration and self-organization of the team and company through the implementation of Agile processes.

Identify and help mitigate program and team level risks and impediments.

Work with other Agile and product teams to identify and address cross-team dependencies.

Facilitate timely delivery through effective team collaboration, dependency management decision making, and conflict resolution Motivated the team to strive for continuous improvement by implementing action items identified during

Represent teams at program level events and clearly communicate team’s accomplishments, impediments and dependencies.

Coach teams to leverage DevOps tool stack to build, inspect, deploy, test and promote new or updated features

Ensure teams understand how successful DevOps requires continuous exploration, continuous integration, continuous deployment, and the ability to release to end users on demand

Protect the teams from outside disruptions, monitor progress, and provide reporting for teams

Experience with treasury systems, such as Wire Processing, ACH/Payments, and Deposit Operating system.

Utilize data, teams’ feedback, and other factors to make decisions and report on quality, delivery rate, throughput, productivity and velocity during Scrum of Scrums.

Set, track and manage teams and individual performance KPIs during sprints/iterations.

Coordinate system delivery with other scrum masters.

Develop a relationship with stakeholders to eliminate the gaps between the teams to ensure that the product we build meets customer needs through transparency and constant communication

Serve a Kanban teams and help facilitating the flow of value by visualizing workflow, establishing work in process (WIP) limits, and measuring throughput, and continuously improving the process.

AT&T, Saugus, MA Jan 2019- Oct 2020

Scrum Master

Coordinated development of business intelligence products with cloud data team and departments which led to formulated concepts and developed solutions based on user requirements.

Supported estimations by teaching teams’ various estimation techniques, such as Planning Poker based on Fibonacci scale, Dot Voting and T-Shirt Sizing technique.

Worked collaboratively with product owners, cross-functional development teams and Project Managers to support development and software delivery.

Worked with the product owner in user story creation, prioritization and product backlog grooming through emergent requirement elicitation while supporting overall organizational goals.

Ensured relevant impediments and issues were addressed, resolved, communicated, or escalated.

Facilitated sprint planning, daily scrum, demo, iteration review and retrospective meetings.

Promoted SAFe quality practices by assisting teams which constantly improved the quality of their deliverables and meeting the Definition of Done.

Served two teams for digital transformation and AWS migration projects.

Coached scrum team to define and document BI product requirements, ensured all requirements were captured within a user story and that acceptance criteria were clearly defined.

Led team to develop, test, implement, debug and support computer software used to create data warehouse applications.

Drove continuous improvement which created high-performing teams for the migration of services to AWS cloud platform.

Led team efforts to improve and take responsibility for their actions, teach problem-solving techniques and to help teams become better problem-solvers for themselves.

Region Bank, Boston MA Nov 2017 -Jan 2019

Scrum Master

Facilitated the delivery processes and meetings for Scrum teams, including Iteration planning and retrospectives, daily standups, and Iteration reviews.

Brought Scrum/Agile to life for teams and guide them on how to use best practices and values.

Coached the broader delivery organization on Agile best practices and techniques.

Supported and assist the Product Owner to refine and maintain the program backlog.

Collaborated with other Scrum Masters and Engineering Managers to improve Agile mindset.

Contributed to estimating, planning, and forecasting program increments.

Provided input into strategic and tactical planning of software solutions and software development lifecycle changes.

Serve a Kanban teams and help facilitating the flow of value by visualizing workflow, establishing work in process (WIP) limits, and measuring throughput, and continuously improving the process.

Helped the Scrum teams and organization ensure the quality of software developed, maintained, and enhanced in-house and installed into Production is of the highest quality.

Guided scrum teams to ensure compliance with policies, procedures, and standards.

Acted as an Agile coach to Scrum Teams and throughout the entire organization

Experience with CI/CD build tools, and DevOps processes

Experience in SAFe Agile and working in collaboration with Release Train Engineers to plan and deliver SAFe based program increments

American Airlines, Boston, MA Jan 2015- Nov 2017

Business Analyst

Build, manage, evaluate, and create a suite of tableau dashboards and other self-service tools for key stakeholders.

Collaborate with BI analysts and Engineers around data /table structures to optimize for tableau dashboards and other self-service needs

Partner with business teams to understand their analytics needs and look for opportunities to enhance our product offering.

Maintain efficient QA processes to ensure the accuracy and quality data.

Provide exceptional customer service through professionalism, ownership, and initiative.

Offer strategic guidance to both analysts and business team on how to best leverage tools

American Airlines, Boston, MA Mar 2013-Dec 2015

Manager, Customer Support Team

Oversaw day to day operations of the airline department by ensuring that all customer inquiries are answered by the customer support team

Ensured employees were properly trained and adhered to established rules of conduct including communication with customers, dial in numbers, follow up questions and proper call redirect.

Administered credit transactions with on call customers and provided invoices

Coordinated daily staff meetings, and administrative matters with customer support/service team

Managed employees in high-stress environments such as high call volume periods and busy periods.

EDUCATION

University of Dschang Cameroon

Bachelor in Agricultural Engineering.

PROFESSIONAL CERTIFICATIONS

SAFe Scrum Master 5.0, SSM Certification, Scaled Agile Inc

Professional Scrum Master, PSM, Scrum.org

Contact this candidate