Andrew Ayer Austin, Texas *****

Cell: 832-***-****

Email: ad1e9i@r.postjobfree.com

Summary:

The key is being one step ahead of customer needs and expectations. My experience has taught me to do just that, through application of (CA/PA) RCCA root cause corrective action tools: DMAIC, PDCA, APQP, FMEA's, Control Plans, Cause and Effect Diagrams, 5-Why Analysis and multi-level Pareto Analysis and Internal Auditing. In a Quality Manager or Quality Engineering role, I constantly uncover and address opportunities for Continual Improvement.

Education:

University of Massachusetts Lowell

Business Administration and Management, General 1975 – 1978

NHVTC (New Hampshire Technical College: Quality Planning and Analysis, Design of Experiments 1979

Certifications:

ASQ - Certified Manager of Quality and Organizational Excellence (2012)

ASQ - Certified Quality Engineer (1986)

RAB Certified Lead Auditor ISO 9001: 2015 (2014)

Courses / Seminars:

Certified Six Sigma Black Belt course (45 Hrs.),

RAB ISO 9001-1994 (with TS16949) Certified Lead Auditor (45 Hrs.)

TS16949 Lead Assessor Training (40 Hrs.)

Total Quality Management (25 Hrs.)

Group Problem Solving (40 Hrs.)

S.P.C. Software Training, SPC DataMyte and Minitab (40 Hrs.)

F.D.A. GMP Compliance (16 Hrs.)

Basic Supervision (16 Hrs.)

Proficiencies:

Excellent QMS Procedure and Work Instruction writing skills

Expert analytical trend reporting and charting of Key Process Indicators

Adept Interpretation of technical specifications

Skilled with most mechanical inspection tools and electronic test equipment

Working knowledge in application of MSA/APQP/SPC and Process Capability software

Timely and thorough formal Customer Corrective Action responses

Accurate assessment of problem root-causes and to-the-point diagnosis

Supporter of efficient production and Lean Thought with a sense of urgency

Professional Experience: Contract Positions (Aug 2018 to Present):

Perkin-Elmer (Revvity) (Contract 4 Months)

Quality Assurance Engineer, Products: Molecular Reagents and Research Kits

Customer Complaint Handling, RCCA Coordination, Remedial Actions.

Facilitated MRB and Change Control.

Final Product and Documentation Audits

Processed NCMR’s, Deviations

Utilized Excel, MS Word, SAP, QCBD Software.

Paradigm Manufacturing (Contract 9 Months)

Quality Engineer, Products: Finished Assemblies of Sheet Metal Fabricated and Machined Components.

MRB coordinator: NCR review, disposition, RCCA (root cause corrective action)

RMA generation, Receipt, and full-loop closure of customer quality issues.

Containment / purging of suspect materials.

Analytical trend reporting and charting of Key Process Indicators for Management Review.

Adept Interpretation of technical specifications

Oversite inspection including outsourced plating and painting.

Excellent QMS Procedure and Work Instruction writing skills.

Utilized Mie Trak, QCBD and SAP software.

FLEXTRONICS: Austin, Texas (Start-Up Contract 4 Months) May 2021 – Sep 2021 Quality Engineer, Products: Medical Devise

Duties: Directing Quality Inspectors monitoring automated assembly line set-up

parameters, sampling and testing of customer products in a high volume

production environment. Coordinating MRB activity for non-Conforming product

including interim and final dispositions. Development of Device Master Records.

Reported to OEM customer representative as CAPA facilitator for automated assembly line product issues.

Lockheed Martin: Ocala, Florida Jun 2020 – Nov 2020

Quality Engineer- MRB Coordinator (Contract 6 Months)

Products: Soldered Wire Harnesses,

Duties: Review of manufacturing discrepancies, CAPA remedial actions, provided

MRB interim and final dispositions, Generated Engineering Change Requests,

Deviation Requests and Rework Instructions. Data entry and inquiries using SAP

Woodward Aerospace: Fort Collins, Colorado Jan 2019 – Dec 2019. Quality Engineer- PPAP Specialist (Contract 12 Months)

Products: Actuators, Locking Mechanisms,

Duties: Preparation of First Article Reports/Customer PPAP Submittals for Product Transfers.

PFMEA/Control Plan Development, Resolution of Non-Conforming Issues, CAPA,

Generation of Engineering Change Requests/Customer Concessions. Utilized

SAP (Enterprise Resource Planning), Visual IPI (PPAP/FAI reporting software) and EFMS (Facilities Management System).

John Deere: Coffeyville, Kansas Mar 2018 – Sep 2018

Liaison Supplier Quality Engineer (Contract 6 Months)

Products: Tractor Transmission/Axle Assemblies

Duties: Assembly floor auditing of Product/Processes. Resolution of supplier product quality issues in support of Assembly and Test functions.

Coordinating Non-Conforming Material Reviews and Remedial Actions. Processing Deviation Requests, Development and Issuance of Sorting / Rework/Criteria Instructions and Training, Processed Corrective Actions using PDCA/DMAIC methods. Performed daily SAP transactions and inquiries.

Array Technologies, Inc., Albuquerque, New Mexico Oct 2015 – Jun 2017 Quality Engineer / Quality Supervisor

Products: Solar Tracking Systems components/assemblies (machined steel/aluminum).

Duties: Responsible for Receiving and In-process Inspection over eleven Inspectors and one

Quality Technician in a high volume three shift operation. Processed non-conforming reports and facilitated a weekly Material Review Board meeting. Processed formal First Article reports, Reviews of material chemical and physical test reports to Engineering Standards.

Responsible for corrective and preventive actions, continuous improvement, calibration, capability studies.

Member of the Engineering Change Control Board. Input of daily SAP records for the above.

Flexitallic / Custom Rubber Products, Houston, Texas Apr 2012 – Jun 2015 Quality Engineer

Products: Oil Field and Industrial Molded/Bonded and Mandrel Wrapped Products.

Duties: Responsible for maintaining ISO 9001 Registration, Quality Management System Documentation, Customer and Third Party Audits, Root-Cause Corrective Actions, Continual Improvement / 6S Lean Project Coordination, Tracking and Reporting Key Process Indicators, Autoclave reports, Customer Contract Review, Advance Quality Planning, Supplier Purchase Orders, Supplier Material Test Reports against Customer Specifications, Compilation and Issuance of Customer Certification/Inspection Documentation.

Key Customers: Schlumberger, Halliburton, Weatherford, Baker Hughes.

(Contracts) Quality Management/Quality Engineering

Elite Precision Fabricators, Inc., Montgomery, Texas Dec 2011 – Apr 2012

Overseeing efficient daily job shop dimensional inspection for sheet metal, laser and water-jet fabrication, Supervised two Inspectors, Timely processing of returned goods.

Developed effective procedures and work instructions.

ATCO Product, Inc., Ferris, Texas Mar 2011 – Aug 2011

*See Previous Experience at ATCO Product, Inc. (Nov. 1998 – Sept. 2004) Contract (8 Months): Assumed Quality Manager/Quality Engineer functions to obtain critical new customer tier 1 business contracts with Ford and Navistar. Responsible to maintain TS16949:ISO-9001 Automotive Quality Management System. Acted as Management Representative during customer qualification audits. Implemented key corrective measures resolving customer corrective action requests. Coordinated First Article submittals to customers.

Specific Contract Tasks: Captured aftermarket contracts from Ford and Navistar

NEOgas, Spring, Texas Feb 2009 – Feb 2011

Quality Assurance Manager

Products: Compressed Natural Gas Refueling, Storage and Transport Equipment.

Duties: Co-developed 3 patents, Qualification processes and products for a CNG Hydraulic Pressurizing and Dispensing System, a Steel Pressure Vessel (SPV) and a Composite Pressure Vessel (CPV) for the Compressed Natural Gas transport. Developed PFMEA and Control Plans. Coordinated metallurgical and qualification testing in compliance with EC/PED/TPED/DOT (ISO11120, ISO 11119-2) including NDE and Hydrotesting.

Purchasing, Supplier Vetting and technical support for China, Russian manufacturing operations. CNG gas station installation and commissioning in China, Thailand and Singapore.

Texas Hydraulics, Temple, Texas Oct 2004 – Feb 2009

Quality Engineer

Products: Hydraulic Cylinders. Customers: Caterpillar, Genie, JLG, FMC, and Altec.

Duties: Facilitator for registration to ISO 9001 for Texas and Tennessee facilities, Responsible for documentation and internal auditing of the quality management system, Advanced quality planning and providing customers with formal first article inspection/test reports, Oversaw NDT program compliance to AWS D1.1 standards, Hydraulic system cleanliness testing/reporting.

Directly responsible in resolution of Customer/ Supplier quality issues using corrective /preventive action and continual improvement methods. Development and tracking of management level quality metrics. Supported Lean Manufacturing initiatives, member in five Kaizen Team projects utilizing six sigma tools.

ATCO Product, Inc., Ferris, Texas Nov 1998 – Sep 2004

Quality Manager/Quality Engineer

Products: OEM and after-market A/C Fittings, Hard-lines, Hoses, Driers and Accumulators.

Duties: Management representative for QS 9000 (TS16949) certification, Advanced quality planning, FMEA/Control plan development, Conducted MSA and Capability Studies, PPAP review, Quality System Auditing program administration, Promoted to Quality Manager after three months, Quality metrics trend charting, Effective quality cost reduction program including effective SPC implementation: Four-fold cost of quality reduction over 5 years using PDCA / DMAIC tools.

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