AHMED SHOUKRY

MOHAMED HUSSEIN

Customer Service Duty Officer

PROFILE

A passionate and dedicated

customer service professional with

over 15 years of solid experience

Customer service position. Ready

to contribute to maximize

profitability, ensuring customer

satisfaction and achieving targets.

A passion for people

development, proactive and

resourceful, an effective and

confident hands-on leader with

solid people management and

motivational skills.

CONTACT

PHONE:+639-*****-****

ADDRESS:

18B SPUD St. East Fairview Subd. Brgy

Fairview Q.C

EMAIL:

ad1e9a@r.postjobfree.com

VISA STATUS

RESIDENT VISA HOLDING

TEMPORARY RESDENT VISA

VALIDITY: DECEMBER 2024

EDUCATION

Higher Institute of Specific Studies

BSC Holder of Dramatic and Arts

Cairo-Egypt

2003

WORK EXPERIENCE

IHG: Intercontinental Group

Arabic Sales and Reservation

August 2023 – December 2023

Roles and Responsibilities

all customer problems quickly and effectively, ensuring guest satisfaction.

Embrace the global and cultural diversity of guests and focuses on providing meaningful and authentic experiences.

Answering customer inquiries, scheduling meetings and sales appointments and following up with customer about their booking status.

QATAR AIRWAYS:

JANUARY 2017 – JUNE 2020

Customer Service Contact Center Supervisor

(Client Service Support)

JULY 2012

Customer Services Duty Supervisor

MARCH 2010

Senior Airport Services Agent

JUNE 2008

A/Senior Airport Services Agent

OCTOBER 2005

Airport Services Agent

Roles and Responsibilities

Inbound and outbound call to provide complete

assistance to the client until the claim is settled and the money is credited in the client's account.

SKILLS

1-Dealing with customers and

clients in a courteous, professional

and diplomatic manner.

2- Establishing and maintaining

positive customer relationships.

3-Building up effective customer

service team.

4- Root-cause analysis.

TOOLS Skills

1-MS Office [Word, Excel, Outlook,

PowerPoint]

2-Google Drive [Docs, Sheets, Mails

merge, filters, folders, rules] Systems:

ALTHEA, AMADEUS, SALESFORCE,

Update the records after approval of claims.

Plans controls and monitors hotel room allocations as well as Housing allocation.

Supervises and handles the check in process for all new arrivals guests.

Makes recommendations to management on ways to

improve hotel housing services.

EGYPT AIR:

SEPTEMBER 2003 - JULY 2004

Customer Service Agent

Roles and Responsibilities

Obtain all necessary information regarding VIP, CIP and special handling.

Follow company rules and policies by all employees

Follow all data's entry & maintenance of customer/ positional data bases.

Boarding and releasing flights for on time departures while providing excellent customer service.

Contact this candidate