Tetiana Khudoba

ad1e8u@r.postjobfree.com

(***) *76 - 0114

CAREER GOAL

To advance in the field of administration by taking on roles of increasing responsibility and leadership. My aim is to contribute effectively to efficiency and success through management of administrative tasks, record-keeping, and coordination of office operations. I aspire to continually enhance my skills in communication, organization, and problem-solving, positioning myself as a valuable asset to the organization and achieving long-term professional growth in the field of administration. SKILLS

● Microsoft Office

● Decision Making

● Communication Skills

● Computer Skills

● Adaptability

● Customer Service

● Ability to Work in a Team

● Ability to Work Under Pressure

● Ability to Multitask

● Effective Time Management Communication Skills

● Critical thinking and problem solving

● Management Skills

● Fast Learner

EDUCATION

● High school diploma, Gymnasium,, Garmonia", Rivne, Ukraine September 2008 — May 2019

● Diploma at Hospitality - Hotel and Resort Management (Co-op), Fanshawe College, London, Canada

September 2020 - April 2022

CERTIFICATES

● ProServe

● ProTect

● AODA

● ServSafe Conflict De-escalation : COVID-19 precautions

● ServSafe Re-Opening Guidance: COVID-19 precautions

● ServSafe Delivery: COVID-19 precautions

● ServSafe Takeout: COVID-19 precautions

● Worker Health and Safety Awarness in 4 Steps

● SafeCheck Advanced Food Safety Certification

● Smart Serve Ontario

LANGUAGES

● Ukrainian - professional

● Russian - professional

● English - professional

EXPERIENCE

Administrative Assistant at Unity Square Dental

July 2023 - October 2023

• Offering administrative assistance by responding to phone inquiries, recording messages, managing mail, and overseeing email communication.

• Helping coordinate meetings and appointments, as well as registering new or returning patients.

• Entering and revising information in company databases and spreadsheets, and maintaining records for insurance purposes.

• Providing qaulity care to patients and insuring their expierence is top quality. Which also includes referring them to other clinics if our plans do not meet their standard.

• Acquiring current insurance information from patients. Inputting it into the system database. Conducting pre-determinations of patient coverage and what treatments they are eligable for.

• Keeping direct contact with insurance company’s and up to date on standard insurance practices in regard to patient confidentiality.

• Advising patient insurance company’s on dental plan breakdowns and acquiring information on approvals from said insurance company’s.

Dispatch at Fringe Theatre Association (Fringe Theatre Festival) July 2023 - Present (Seasona)

• Assisted with the festival dispatch operations, ensuring effective communication and response to incidents.

• Utilized radio communication systems to coordinate logistics, respond to emergencies, and manage staff during the event.

• Collaborated with event organizers, security personnel, and medical teams to ensure a coordinated and efficient response to incidents.

• Maintained detailed logs of incidents, dispatch activities, and communication records for post-event evaluation.

• Provided timely and accurate information to festival staff, security, and emergency services as needed.

• Responded calmly and decisively to high-pressure situations, prioritizing and delegating tasks to ensure a swift and effective response.

Administrative Assistant at Global Interior Inc.

Seasonal

• Providing administrative support such as answering phone calls, taking messages, handling mail, and managing email correspondence.

• Assisting with scheduling meetings, appointments, and site visits for project managers and construction teams.

• Inputting and updating data in company databases and spreadsheets.

• Conducting research and analysis on various topics related to construction projects, such as market trends, regulations, and industry best practices. Summarizing findings and presenting recommendations.

Security Guard for BPS K-9

Seasonal

• Patrolling and Monitoring premises to prevent security breaches.

• Enforcing access control measures.

• Responded to emergencies, including fires, medical incidents, and security breaches, following established protocols.

• Documented and reported incidents, disturbances, and security-related issues, providing detailed and accurate reports to supervisors.

• Controlled access points, verifying credentials, and ensuring only authorized personnel entered restricted areas.

• Operating and monitoring security systems.

• Maintained effective communication with other security personnel, supervisors, and relevant stakeholders through two-way radios and communication devices.

• Conducting safety inspections.

• Providing customer service.

Front Desk Agent at Sandman Hotel Group, Edmonton, Canada August 2022 —June 2023

• Handling a large amount of cash and expense accounts

• Handling Confidential information ( credit cards, addresses, personal information) with absolute discretion

• Efficiently respond and deal with emails ( checking and replying)

• Assuring all direct billing accounts are properly registered and confirmed

• Assist sales manager with making group bookings (signing contracts, group lists)

• Making reservations

• Coordinating high-volume check-ins (upwards of 300 people)

• Deal with any guest/staff complaints. Involving de-escalating high-intensity situations with very upset guests

Administrative assistant at Whyte Ave Landscaping Supplies, Edmonton, Canada May 2022 — August 2022

• Welcoming guests and taking deliveries;

• Managing a phone and answering incoming calls;

• Keeping up with office directories;

• Helping other administrative personnel as needed with supplemental tasks, such as data entry, word processing, and research.

Aestetician at FAYEZ spa, London, Canada

February 2021 — April 2022

• Providing personalized consultations and educating clients on skincare routines and products.

• Administering spa therapies like massages, body wraps, or aromatherapy sessions.

• Maintaining accurate client records and documentation of treatments performed.

• Staying updated with industry trends, new treatments, and skincare techniques through continuous education and training.

• Utilized industry-leading products and equipment to ensure high-quality and safe services.

• Stayed current with the latest trends, techniques, and skincare products through ongoing education and training.

• Maintained a clean and organized workspace, adhering to spa hygiene and sanitation standards.

• Developed and maintained strong client relationships through excellent customer service and personalized care.

• Promoted spa products and services, contributing to increased sales and client retention.

• Collaborated with other spa professionals, including massage therapists and nail technicians, to create a holistic and integrated spa experience.

• Handled administrative tasks, including appointment scheduling, record-keeping, and inventory management.

• Participated in promotional events and spa marketing activities to attract new clients and enhance the spa's reputation.

• Upheld spa policies and standards, ensuring a positive and relaxing atmosphere for clients.

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