Customer Service Manager

Scott R. Spinney

Reading, MA 781-***-**** ad1e8o@r.postjobfree.com

Logistics Specialist

Versatile Customer Service Manager with nearly 20 years of experience directing logistics and operations teams, ensuring quality customer service, and managing customized projects from planning phase through execution. Comprehensive expertise in budget administration, estimating and scheduling, and process improvements. Demonstrated history of implementing strategies and policies to improve operations in a proactive manner, emphasizing quality control, cost-effective solutions, and client satisfaction. Technically proficient in MS Office Suite.

CORE COMPETENCIES

Logistics and Transportation Operations Leadership Project Management Customer Service Standards

Client Satisfaction and Retention Account Maintenance Schedule Development Estimating Inventory Control

Budget Administration Financial Reporting Quality Assurance Policy Implementation Warehousing Dispatch

EXPERIENCES AND ACHIEVEMENTS

SCAN GLOBAL LOGISTICS, Peabody, MA 2016-Present

Logistics Specialist-Major Accounts Specialist (HPE)

Coordinated shipping and receiving of HP computer products across the country, including managing pickup and delivery schedules. Provided exceptional customer service aligned with brand standards and satisfaction performance metrics.

Recognized for perfect attendance.

Managed special projects when Account Managers were out of the office.

Asset Recovery, Freight tracking

COMPREHENSIVE TRANSPORTATION, INC., Linden, NJ 2002 – 2016

Senior IBM Logistics Manager

Oversee logistics and planning for three IBM corporate accounts, as well as related partner and client accounts. Develop quotes and coordinate relocation service schedules both locally and nationally for field teams. Ensure quality control and customer satisfaction for organization, maintaining detailed records and reports.

Provided comprehensive field support for representatives responsible for Data Center relocations through the United States.

Selected as point of contact for escalated customer concerns and issues.

Promoted from Project Manager to senior logistics leadership role for exceptional performance.

MCCOLLISTER’S UNITED VAN LINES, North Reading, MA 1999 – 2002

Customer Service Manager and Client Support Manager

Directed customer-facing operations for transportation organization. Managed product pickups and deliveries, ensuring time lines were met as part of customer satisfaction policies. Planned and coordinated shipment schedules in adherence with client requests and deadlines. Provided detailed quotes for IBM Data Center relocations, as well as managed scheduled and implementation as needed.

Supervised, trained, and mentored Customer Service Representatives for company, ensuring compliance with policies and regulations, as well as cultivating workplace culture focused on retention.

Conducted performance evaluations and developed individualized development and improvement plans for employees across organizational levels.

AFFILIATIONS

Masonic Good Samaritan Lodge of Reading Order of the Eastern Star – Priscilla Chapter #52 of Reading

Communicates with clients

Freight tracking

Interoffice communications

Contact this candidate