Post Job Free

Resume

Sign in

Team Leader Customer Service

Location:
Tampa, FL
Posted:
November 24, 2023

Contact this candidate

Resume:

Keith J Bolster Technician

Experienced Mature Team Player – Delivering Results on Time

PROFESSIONAL SUMMARY

30+ years of experience and background in all aspects of electro-mechanical, electronic assembly and SMT pc board production. 25 years of experience with J-STD assembly standards. Work as a hands-on Manager, able to perform all tasks required. Experienced with various tools, test equipment and machines used in the production of these assemblies. Reduced backlog by 96% in 3-month time period. Streamlined procedures attaining 25% reduction of labor time. Cost savings of 70% PPV.

KEYWORDS: team leader, supervisor, manager, assembly, pcb, customer service

FUNCTIONAL EXPERIENCE & EXPERTISE

Electrical Technician, Supervisor and Team Leader: Electro-Mechanical, Electronics SMT PC Boards

11 Years in Supervisor Role – recruited, hired, and trained department of 13 to 20 people.

Performed personnel evaluations; initiated employee training & development for professional / personal growth.

20 Years in Primary Support of Project Management – liaison between management, departments, professionals, suppliers, and clients related to projects, initiatives and / or issues.

10 Years Technical and Customer Support – service and repair of flight test equipment

Productivity – achieved 72% PPV cost savings and reduced backlog by 96% in 3 mos. at Contraves, Inc.

Productivity – led project to reduce production time of flight test simulator product; achieved 26% reduction (180 hours to 134 hours) at Contraves, Inc.

IPC 620 certified: previous IPC 610 certification

Trained in LEAN processes

Various Production Standards – relating to various wave and reflow/rework procedures of PC assemblies.

Sustaining Engineering Support – assisted engineering in continuous improvement and QA projects.

EMPLOYMENT HISTORY

5/2017 to 9/2021 CAE USA: Electrical Assembler. Wired flight simulators for military use.

Received secret security clearance. Attained IPC-620 trainer status. IPC-610 certified.

2014 – 5/2017 Lockheed Martin: Oldsmar, FL

Senior Assembler

Assembly of consoles and cables per project standards. Suggest improvements for efficiency, cost and quality. IPC-620 certified. 6S knowledgeable and Yellow Belt training in process.

2006 – 2012 FACTS Engineering: Trinity, FL

Production Manager of PLC Assemblies

Managed a staff of 15 people w/ 13 direct reports

Primary Duties & Responsibilities – Directed prototype builds of PC assemblies, while directing in-house PC builds and CM production of large volume. Quality Assurance and Incoming Inspection of production materials; managed returns – discrepant materials and corrective actions with vendors. All production areas during Assembly and Final Test.

Support Functions – Support service/repair functions, purchasing and shipping.

EMPLOYMENT HISTORY (CONT’D)

Significant Achievements – Designed & implemented new RMA process for MRP system, RMA process and repairs to > 30 days. Cost savings of 70% PPV.

Development and Testing – Designed and produced cables to meet customer urgent needs. Directed testing of new product line of cables.

2002 – 2006 Hi-Tech LED Displays: Clearwater, FL

Production Manager of Indoor/Outdoor LED Displays

Managed a staff of 43 people w/ 15 direct reports

Primary Duties & Responsibilities – Supervised “high mix / low volume” production of engineered products for custom OEM requirements, Including all areas of assembly and final testing per various test specifications. Additional responsibilities included: “Fast Track” production cell supporting new customer projects & prototypes, documentation control of ECN’s, train new employees to IPC standards.

Support Functions – Provided customer relations w/ product returns and field service.

Significant Achievements – Implemented harnesses for high volume runs resulting in 25% cost reduction.

2001 – 2002 International Labs: St. Petersburg, FL

Production Manager of Pharmaceutical Packaging

Managed a staff of 60 people w/ 20 direct reports

Primary Duties & Responsibilities – Supervised packaging of pharmaceuticals into bottles or blister-packs per FDA regulations; reporting and documentation for FDA compliance managed level loading of production runs and inventory levels per production type.

Support Functions – Performed production scheduling and new customer launches with Project Managers.

1982 – 2001 Contraves, Inc: Pittsburgh, PA

1998 - 2001: Group Leader: Electro/mechanical assembly of glass inspection machines, cables & accessories

Significant Achievements – Reduced backlog by 96% in 3-month period, documentation improvement process to reduce time required for ECR/ECN process

1997 – 1998: Group Leader: Oversaw manufacture PCB department per IPC standards

1996 – 1997: SMT Operator: Built established product and prototypes

1994 – 1997: Repair Technician: Repaired and rebuilt systems per customers’ request

1984 – 1997: Chassis Wireman: Wired and assembled motion simulator test equipment. Worked as on-site technician for necessary repairs and calibration of systems both domestic and international.

Significant Achievements – Improved process of fabrication by streamlining designs to reduce production time by 28% for products built to Military Standards. Served on ISO action committee attaining certification company wide.

1982 – 1984: PCB Assembler: Produced PCB per Mil-Std 454

COMPUTER SKILLS

MRP/ERP programs as: DBA, Fourth Shift, Intuitive, Omnify and Solumina. UPS and Fed EX shipping software.

Proficient with Microsoft Office Suite 2010 with an emphasis on Excel, Word, and the Internet,

EDUCATION & PROFESSIONAL DEVELOPMENT

Course Work: Electronics, PENN TECHNICAL INSTITUTE, 1982-83 High School Diploma, High Honors, Electronics, CARRICK HIGH SCHOOL, 1982

Management work - shops at Saint Petersburg College

VOLUNTEER

2013 – Present: Dog Care Associate: Suncoast Animal League



Contact this candidate