MELISSA

MCCALL

ad1e7r@r.postjobfree.com

336-***-****

High Point, NC 27260

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized, dependable and compassionate candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL SUMMARY

Valleygate Dental Surgery Center - Lead Surgery Control 07/2020 - Current

Dr. Michelle Stoffa - Dental Assistant

11/2018 - 12/2019

Lowes Home Improvment - Customer Service Representative High Point, NC • 01/2016 - 08/2016

Family Dollar - Holding Store Manager

High Point, NC • 03/2013 - 12/2015

WORK HISTORY

• Maintain inventory and supplies

Assisted in preparing operative suites for surgery by checking and gathering supplies, equipment, and instruments

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Organized turnover of O.R. suites between cases, disposed of trash and linens, cleaned equipment and environmental surfaces.

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• Ability to operate and maintain equipment

• Over see all functions of surgery and sterilization area. Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient

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Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment

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• Laid out dental instruments and equipment before procedures Prepared patients by explaining scheduled treatments and potential side effects

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Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients

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Utilized automated washers to sterilize instruments and prevent cross-infection between patients.

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• Assisted customers with online\ in store purchases and returns.

• Answered constant flow of customer calls with minimal wait times. Educated customers about billing, payment processing and support policies and procedures.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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SKILLS

• Sterilization techniques

• Infection control

Treatment room turnover and

setup

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• Inventory control

• Computer skills

• Dentrix &Eaglesoft proficiency

• Dental staff support

Excellent Verbal and Written

communication

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• Detail-Oriented

Davidson County Community

College

Thomasville, NC • 06/1998

GED

EDUCATION

CPR (BLS) / HIPAA / OSHA

BLOOD-BORNE PATHOGENS /

MEDICAL OFFICE EMERGENCIES / NC

RADIOLOGY / DENTAL ASSISTANT

CERTIFICATIONS

Managed inventory control, cash control, and store opening and closing procedures.

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Managed 10+ store employees successfully in fast-paced environment through proactive communication and positive feedback.

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Rotated merchandise and displays to feature new products and promotions.

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• Completed point of sale opening and closing procedures.

• Assisted in recruiting, hiring and training of team members.

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