GOURAV SHARMA

** ***** ****

Brampton, ON L*Y*X*

ad1e7p@r.postjobfree.com

Cell: 437-***-****

Dear Human Resources:

I am writing to express my interest with your company I have extensive experience in service and logistics industry and believe my strong skills and work experience would be an asset to your company.

• I am passionate in greeting and welcoming guests in an active and enthusiastic manner

• • Hands-on experience in following defined procedures, such as; exact record keeping, posting of charges, billing disputes and money handling

• Flexible to work in any shift, very organized and detail oriented.

• Proven record of resolving client’s enquiries and maintaining documentation

Besides, my excellent communication skills in English and potential of handling multiple tasks with a sense of urgency will contribute to your bottom line. My enclosed resume will provide you with details of my skills and accomplishments.

I am grateful for your time and consideration. If you have any questions regarding my resume or qualifications, please contact me at 437-***-**** I look forward to speaking with you soon.

Sincerely,

Gourav Sharma

Gourav Sharma

Enc. Resume

Gourav

Sharma

12 Conover Court Drive

Brampton, ON, L6Y3J5

ad1e7p@r.postjobfree.com

437-***-****

Summary of Qualifications

Professional Experience& Achievements

Exceptional computer literacy – Microsoft Excel, Word, and a variety of POS systems.

Experience in Handling RF Scanners

Possess excellent communication and interpersonal skills - six years of customer service experience.

Experience working with PKMS and Navigator

Strong believer in servant leadership; I am driven, focused, and results orientated. I have a burning desire to learn new things and foster an environment which brings out the best in the

team.

Warehouse Associate November 2021-February 2022

CLS Catering Services Inc

Used to Walk throughout the warehouse to complete orders

Used to Sort boxes of product when needed, able to lift to 40lbs

Worked in receiving and putting away stock to locations

Helped in processing and preparing orders to ship

Easily troubleshoot problems with RF Scan, pick & pack.

Experience working in fast environment to meet deadlines on time

Warehouse Clerk March 2021-November 2021

National Logistics Services Inc

Prepare documentation and provide support for internal and client enquiries

Knowledge of working with processing, RVL and shipping.

Easily troubleshoot problems with RF Scan, pick, pack and Fill Active.

Experience working in fast environment to meet deadlines n time

BOSS Security Dec 2019– Dec 2020

Guest Service Agent

Guest Check ins and outs, answer their enquiries

Print daily logs and reports

. F&B balancing using micro system in the restaurant and room service.

Prologic services Nov 2016– September 2019

Customer Service Agent

Attended customer calls and resolve their enquiries regarding their orders

Used to Print daily logs and reports

Helped customers placing their orders and availing discounts

Used to do day end duties by balancing logs and system.

Park INN by Radisson June 2012 – August 2016

Guest Service Agent

Provided top quality customer service and improved service ratings by boosting SALT score.

Handled reservation requests and inquiry calls efficiently with proper telephone etiquette.

Encourage co-workers to share positive pass-on in conjunction with issues with their shift.

Education

& Training

Centennial College- Hospitality Management Jan 2017 – Sept 2018

Masters in Airline Tourism and Hospitality Management Jan 2012- April 2014

Bachelors in Airline Tourism and Hospitality Management Jan 2009- April 2011

Languages

Fluent in verbal and written English.

Fluent in verbal and written Hindi

References available upon request

Contact this candidate