Customer Service Services

KG

OBJECTIVE

Resourceful and energetic effective leader who is dedicated to continuously providing and improving positive business impact. With 6 plus years’ experience in supervisory and people management roles in all types of industries. I have directed as many as 10 individuals to success while increasing company profits, KPIs and Etc. Exemplary skills in resolving customer services issues and providing excellent customer service.

SKILLS

Problem-solving

Inventory Reporting

Time management

Customer oriented

Leadership

KAYLA GREEN

PHONE 803-***-**** EMAIL ad1e7g@r.postjobfree.com WEBSITE HTTP://LINKEDIN.COM/IN/KAYLA-GREEN225

WEBSITE

http://linkedin.com/in/kayla-green-225

EXPERIENCE

11/2021-current

Client Resource Specialist * RSiRCM* Columbia SC

*Developed and implemented professional development activities and increasing staff knowledge of resource management.

*Maintains department and company knowledge.

*Understanding and documenting the billing, cash process, A/R status and cash collections for many different clients.

*Positively represents the company through professional conduct, attitude and appearance.

11/2020-11/2021

Patient Account Representative *Annuity Health* Columbia SC

*Provided customer service to patients regarding billing inquiries and account information.

*Identifying accounts issues and providing an appropriate resolution.

*Notating patients accounts with accurate information while making sure that the patient gets the attention and solutions they deserve.

*Following all company procedures and policies to ensure no risks.

05/2019-11/2020

Assistant Manager* Sunbelt Credit* Columbia SC

*Processing and approving loans to increase the store monthly KPI.

*Acquired 3 new loans a day.

*Implemented and maintained security procedures to avoid risks.

*Conducted regular performance reviews for employees while identifying areas of improvements.

10/2018-05/2019

Assistant Unit Director* Bojangles *Columbia SC

*Scheduled and directing staff in daily working operations to maximize store productivity.

*Optimize profits by controlling beverage, labor, and food cost.

*Effectively resolved concerns to the satisfaction of all parties involved.

10/2015-09/2018

Assistant Branch Manager*The Hertz Corporation*Columbia SC

*Monitored daily operations of the branch including sales, customer service and inventory control ensuring excellent customer service.

*Provided leadership and direction to staff members in order to guarantee efficient operating of the branch.

* Analyzed financial data and prepared reports that contained the branch performance.

EDUCATION

Bachelor of Science-Health Administration with Concentration of Management- University of Phoenix July 2015

Masters of Science-Health Services with a Minor in Public Health- Strayer University June 2022

REFERENCE

Available upon requests

Contact this candidate