Customer Service Retail Sales
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SHANAYA
JOHNSON
*****************@*****.**
m
Tifton, GA 31794
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
SKILLS
• Cold Calling
• Sales
• Customer Service
• Live Chat
• Upselling
• Computer Operation
• Order Entry
• Cash Handling
• Phone Etiquette
• Cleaning Experience
• Computer Skills
• Microsoft Excel
• Data Entry
• Retail Sales
• Merchandising
• Microsoft Office
• Typing
• Food Preparation
• Research
• Administrative Experience
• Communication Skills
• English
• Negotiation
• Technical Support
• Account Management
• Salesforce
• Front Desk
• Pricing
• Troubleshooting
• CRM Software
• Inside Sales
• Sales Management
• Help Desk
• Proofreading and Editing
• Statement Clarification
• Attention to Detail
• Root Cause Analysis
• Issue Identification
• Documentation and Reporting
• Bookkeeping
• Data Processing
Monroe Comprehensive High
School
Albany, GA • 05/2021
Business Administration And
Management
EDUCATION
CERTIFICATIONS
• Food Handler Certification
• Active Listening
• Retail Sales Customer Service
• Senior Leadership Support
• Freight Operations
• Customer Relations
• Warehousing Functions
• Data Evaluation
• Product Organization
• Process Transactions
• System Implementation
• Issue and Complaint Resolution
• Quality Control
• Receiving Support
Hamilton Relay - Captioning Assistant
Albany, GA
Teleperformance USA - Customer Service Representative Taco Bell - Team Trainer
WORK HISTORY
Help the deaf or hard of hearing relay conversations over the phone via captions
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• Planned, placed and synchronized all captions with dialogues Edited and reviewed captioned reports for clarity, grammar and spelling
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Provided excellent customer service by dictating and captioning variety of conversational topics verbatim
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Assisted AT&T customers with logins, billing inquiries, selling, trading, returning, and new purchases of devices! Troubleshooting devices & transfers
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• Isolated mistakes or inconsistencies to correct incorrect information. Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
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Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
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Edited and reviewed captioned reports for clarity, grammar and spelling.
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Took verbatim notes of testimony in administrative proceedings using stenotype or voice writing.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Increased efficiency and performance by monitoring team member productivity and providing feedback
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Offered advice and assistance to customers, paying attention to special needs or wants
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Analyzed customer service trends to discover areas of opportunity and provide feedback to management
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• Investigated and resolved customer inquiries and complaints quickly Developed customer service policies and procedures to meet and exceed industry service standards
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Optimized customer support by establishing collaborative service environments through targeted operational initiatives
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
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• Developed and updated databases to handle customer data Participated in team meetings and training sessions to stay informed about product updates and changes
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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
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• Provided coaching and mentoring to employees
Worked with vendors to customize courseware to accommodate business needs
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Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications
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Set positive example for team members by providing high-quality, efficient service
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Greeted customers with smile and provided friendly service to professionally handle every need.
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