CARLA A. MELARA

ad1e75@r.postjobfree.com

Primary #: 347-***-****

PROFESSIONAL EXPERIENCE

Jimmy Johns Augusta Road South Caroline

*/**/***- ******* **** packer/host

•provide customer service

•help make sandwiches

•take orders over the phone

North Hills Medical Center

Medical assistant/Translator 12/11/13-2/16/14 Pelham Road, South Caroline

•Scan files of doctors

•translate to patients who are non-English speakers

•Customer Service to English speakers and Spanish speakers

Lasership

Call center bilingual service representative Manhattan, NY

06/03-to 11/13

•Provide customer assistance on a wide array of topics including, but not limited to, general inquiries, product and service inquiries and billing questions and disputes.

•Respond to incoming calls from existing customers Create and maintain positive and professional connection with caller at all times.

•Provided customer service to Spanish and non-Spanish speaking customers in a professional manner

EDUCATION/TRAINING

High School Diploma Equivalency

Cypress Hills C.O.A.C.H. Program Brooklyn, NY 03/12-06/12

•Seminar classes in Work Readiness, Financial literacy, Business 101, Resume building and interview skills.

Lehman College C.U.N.Y Bronx, NY 02/05-06/05

•Certificate in Travel & Tourism

SKILLS

•Basic knowledge of MS Word, Internet

•Bilingual English & Spanish customer service