ANGELA JACKSON

Summerville, SC ***** 843-***-**** ad1e6h@r.postjobfree.com

Experienced administrative professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal integrity and customer satisfaction while meeting ambitious targets. Well-versed in industry regulations and various administrative tasks with little to no supervision. Customer Relationship Development

Money Handling

Account Management

Risk Management Evaluation

Inventory Management

MS Office Proficiency

Data Entry

Schedule Management

Organization and Time Management

Office Coordination

Bank Teller, 08/2019 - 06/2023

Woodforest National Bank – Charleston, SC

Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Followed up on customer complaints and provided solutions to enhance customer satisfaction. Sales Associate/Key Holder, 11/2016 - 03/2021

Anne Fontaine – Charleston, SC

Provided positive first impressions to welcome existing, new, and potential customers. Educated clients on current promotional offerings and products using persuasive selling tactics. Created inviting environment for customers by maintaining store organization and cleanliness. Answered customer questions about sizing, accessories, and merchandise care in regards to the upkeep of fabric and material.

Provided exceptional services and pleasant shopping experiences to customers. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Customer Service Specialist, 02/2008 - 10/2015

Assurance Specialty Property – Florence, SC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving escalated calls with homeowners, insurance companies, and banks. Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Utilized customer service software to manage interactions and track all mainframe for various mortgage companies.

Educated various parties about billing, payment processing and support policies and procedures. Administrative Associate, 01/2003 - 02/2008

Palmetto Health Richland Hospital – Columbia, SC

Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment. Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.

Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Associate in Business Management: 06/2003

Florence-Darlington Technical College - Florence, SC High School Diploma: 06/1985

Wilson High School - Florence, SC

EDUCATION