Customer Service Real Estate

MICHELLE DELGADO

Buckeye, AZ ***** 623-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

• Converting leads (Sales) • Teamwork and Collaboration • Organization and Prioritization

• Customer Service • Negotiations Expert

EXPERIENCE

Dental Receptionist February 2023 - July 2023

Noelck &Associates Litchfeild Park, AZ

• Answered phones and greeted guests professionally.

• Communicated with existing patients for appointment reminders and routine cleanings.

• Assisted patients with completing forms in compliance with HIPAA regulations.

• Managed daily schedule to track appointments and timeframes.

• Compiled and input insurance information for new patients.

• Exhibited professionalism during challenging situations to improve patient satisfaction.

• Collected and followed up on outstanding payments.

• Briefed patients about dental procedures and policies. Real Estate Transaction Coordinator March 2021 - June 2021 Garcia Group Goodyear, AZ

Prepared representation contracts, purchase agreements and closing statements.Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.Made sure all transactions were in compliance with broker guidelines.Helped agents with any needs during there transactions.

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Real Estate Agent February 2018 - March 2022

My Home Group Goodyear, AZ

Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.Planned and coordinated open house events to move properties.Maintained current and accurate CRM database of prospective customers.Networked with industry contacts to expand knowledge of real estate markets and best practices.Oversaw and negotiated offers for real estate purchases on clients' behalf.Called /emailed lapsed clients to inquire about continuing needs.Managed sales pipeline by actively following up with prospects

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and hot leads.Generated lists of properties compatible with buyers' needs and financial resources.Answered Zillow calls and converted leads into sales.

Lead Orthodontic Assistant October 2016 - February 2018 Pacific Dental Services Laveen, AZ

Updated patient records with new data and treatment information.Attached wiring for braces and advised patient on how to properly and gently brush and floss.Maintained master calendar and scheduled new appointments based on provider availability.Protected patients by sterilizing instruments and equipment between every consultation.Cleaned and polished removable dentures, brackets, wires and other appliances.Made impressions of teeth for mouth guards and other oral fixtures.Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.Briefed patients on dental procedures and payment plans to help make informed decisions.Did monthly inventory

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• Had meetings with dentist to make sure all needs were met

• Did morning huddles to ensure the team was set and ready for the day. Pediatric Dental Assistant/Orthodontic Assistant January 2016 - September 2016 Pacific Dental Services Buckeye, AZ

Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.Built loyal patient following and retained return patients by providing empathetic and caring service.Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.Prepared patients by explaining scheduled treatments and potential side effects.Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.Documented patient records with procedures performed and added notes taken to charts.Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.Laid out dental instruments and equipment before procedures.Assisted dentist with completing procedures.

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Pediatric Dental Assistant August 2015 - January 2016 Hilgers Pediatric Dentistry Goodyear, AZ

Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.Assisted dentist during examinations by retracting patient's cheeks and tongue.Prepared patients by explaining scheduled treatments and potential side effects.Checked with participants throughout procedures to help alleviate anxiety.Took X-rays and prepared for dentists to review.Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.Laid out dental instruments and equipment before procedures.

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EDUCATION

High School Diploma May 2006

Humanities And Science High School, Phoenix, AZ

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