Gricelda Leon

**** ******* ** *** *****, NV *****

702-***-****

ad1e54@r.postjobfree.com

Objective:

Looking for Employment in the customer service field. Where I can put my 15 years of customer service experience to work. Love to have close contact with customers and help them out with their needs.

I believe that my experience working for Plastic surgeons, Pediatricians and a moving Company make me the ideal candidate for this position. I am a fast learner and I am very motivated. I believe my experience would make me a valuable asset to your company.

Professional Experience:

Las Vegas Neurology Center – 05/2019 – 11/2023

Medical Assistant/unit secretary

My daily job duties included, Answering the phone about 80 – 150 calls per day. Returning voicemails. Call patients to schedule appointments. Finalize referrals from provider flow, at your service, OPTUM, Humana and care more portal. Verify insurances. Print out schedules for the Drs and make sure the schedules are full for the following day for all 15 provides.. I can operate Windows 7, Microsoft Word and Excel.

SOUTHERN NV MOVERS – 04/2010-02/2019

Logistic Agent

My daily job duties included, Answering the phone about 50 – 100 calls per day. Call customer to schedule delivery and later call to confirm. Routing our delivery trucks for in town home deliveries. Some filling, Receive in bound trucks, keep track of all inventory inbound and returns. Handle customer complaints and concerns. Schedule and cancel future moves. I can operate Windows 7, Microsoft Word and Excel.

Gwendolyn Woolley Elementary – 04/2008-05/2010

(Volunteer)

Assist parents and students with checking in and out. Answer phone calls about 20 per day. Assist the office manager with posting and creating the memos for the teachers. Help with laminating and printing teacher’s paperwork. Assist Spanish speaking parents in translating.

MGM MIRAGE CONTACT CENTER – 02/2005-10/2008

Reservations Agent

Assisted customers with room, show and restaurant reservations for multiple casinos owned

MGM Mirage. Answering phone calls about 150 – 200 per day. Assist future guest with room upgrades. Assist customers with cancellations or reschedules for room, show or restaurant reservations. Some filling. Assist future and current guest with tourist attractions. Transfer calls to operators. Take complaint calls and assist customers with their concerns.

References upon request

Education:

CSN 02/2014 – 5/2016

ASSOCIATE ARTS

• PSY 101

• PSY 120

• MHDD 110

• WMST 101

CSN – 10/2007 – 3/2010

COMPUTER BASICS

• Administration in Criminal Justice

• Psychology

Skills:

• Fluent in Spanish and English

• Personal Computer

• Fax, Printer, & Scanner

• Multi-Line Phone

• Data Entry

• Typing at 44 WPM or less

• Ten Key by Touch

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Customer Service

• Medical Assistant

• Health Care

• Clerical/Secretarial

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