JASWANTH KUMAR KUMBHAM

SAN ANTONIO, TX ***** 903-***-**** ad1e3y@r.postjobfree.com

Professional Summary

Product owner with over 8 years of techno functional experience and a track record of delivering successful technological solutions for enterprise growth. Skilled at translating business requirements into tangible digital features.

Skills, Tools & Certifications

Agile Evangelist

Strategic Thinking and Product Roadmap

User Research and Market Analysis

User Interface and Experience Design

Banking Domain Knowledge

Scrum, Kanban, XP, Scaled Agile Framework,

Vision and Data Oriented

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

Certified SAFe® 5.1 Agilist

PSM I Certified

AWS certified cloud practitioner

ITIL V4 Foundations

SQL, JQL, API’s, JSON, Cloud Platforms (AWS, Azure)

Jira, Confluence ServiceNow, Rally, Mural, Microsoft office suite, BI tools.

Work History

Senior Development Product Owner 11/2020 - Current

USAA Bank – San Antonio, TX

Owned the product enhancements for member portal and acted as a voice of the end-user to understand major pain points and strategized roadmap for portal/mobile enhancements.

Engaged with multiple lines of business to gather the requirements and converted them to Epics, Features & Stories. Used Gherkin format to write user stories and derived accurate acceptance criteria.

Ensured the backlog health is always good and lead time for all product enhancements are kept at a level that can be sustained.

Led the product team in PI Planning events and presented product vision to enterprise teams to ensure the digital experience for the users is consistent and value is optimized across the board.

Successfully realized the product vision and released numerous enhancements to member portal to improve the customer experience and meet goals of complex product roadmap.

Product Owner 06/2020 - 10/2020

Rackspace – San Antonio, TX

Onboarded 3 new banking clients to integrate their incident management system with ServiceNow which resulted in faster triaging of issues to the right support group.

Led numerous discovery sessions with customers to understand pain points to optimize intake process and attain high customer satisfaction rating.

Revisited existing SLA/SLO contracts to identify gaps and renegotiated contract with attainable targets which improved SLA metric by 45%

Product Owner Digital 07/2019 - 05/2020

Capture Rx – San Antonio, TX

Created roadmap and strategy for major UI/UX redesign initiative with clear objective to decrease bounce rate by more than 50%

Improved engagement metrics on website by 5% to 10% for each release which also contributed to conversion rate improvement.

Rolled out multiple backend performance related enhancements to improve responsiveness on various devices like mobile, tablets, and desktop computers.

Interacted with product managers, and IT teams to define, prioritize and confirm requirements within product portfolio and convert them into Epics, Features and Stories.

Managed the product backlog efficiently and prioritized conflicting requirements to deliver value consistently.

Associate Product Owner 11/2018 - 05/2019

United Health Group – San Antonio, TX

Led a major incident management team and defined a detailed enterprise process for major incidents which resulted in faster resolution and ownership of incidents.

Gathered requirements to handle all the enhancements on the ServiceNow platform.

Played key role in implementing disaster recovery plans and IT security response protocol.

Business Analyst/IT Process Analyst 07/2016 - 09/2018

Zachry Group – San Antonio, TX

Identified 90% of IT organization processes by providing formal process framework that laid foundation for remaining process improvement activities and automation.

Led process improvement initiative by department under guidance of Continual Service Improvement Manager and defined best practices that are functionally usable by process managers and process practitioners.

Identified wastage and rework on various processes starting from onboarding to sending equipment to worksites which saved around $200k per quarter.

Data Specialist 07/2013 - 12/2014

Randstad India Ltd. For Client Google Inc – Hyderabad

Provided business analysis and data support for game Ingress (Niantic Pokémon go) by monitoring user activities and user data; evaluation of daily submissions focused on improving quality and experience of game.

Promoted to lead a team of 21 operators with oversight of daily reviews, meeting updates, and performance management to ensure top quality and successful production; resolved problems to ensure timely response to issues and to reduce risk from fraud or errors and minimize processing disruptions.

Education

Master of Science: Computer Science - 2016

Texas A&M University Commerce - Commerce, TX

Bachelor of Science: Information Technology - 2013

JNTU Hyderabad - Hyderabad

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