Data entry

Kevin M. Tabari

ad1e37@r.postjobfree.com 713-***-****

EDUCATION

Bachelor of Business Administration in Accounting – GPA TBD May 2022 - Present The University of Houston Downtown – Houston, Texas Associate of Arts in Multidisciplinary Studies – GPA 3.2 Projected Graduation: December 2022 Houston Community College – Houston, Texas

WORK EXPERIENCE

Apple iOS Technical Supervisor February 2022 – Peresent Transom – Houston, Texas

• Provided technical support to approximately 1000+ non-technical customers through phone and email communications.

• Identified and solved software and hardware technical issues with a variety of iOS diagnostic tools.

• Supported online billing inquiries for iTunes, iCloud, Apple Music, Apple App Store, and third party Apps.

• Utilize logging system to track and manage technical trends for Apple engineering troubleshooting.

• Expert support for iPad, iPhone, Apple Watch, Airpods, and other supported Apple accessories.

• Maintained technical proficiency for all Apple products through additional training opportunities.

• Documented and logged troubleshooting actions for customers using Apple’s Core software. Sleep Technician April 2018 – June 2019

Memorial Primer Sleep Center - Houston, Texas

• Investigated and directed patient inquiries or complaints to appropriate medical staff members.

• Summarized technical data to assist physicians in diagnosing brain, sleep, or nervous system disorders

• Performed polysomnographic data acquisition while simoltainiously ensuring artifact-free signals are recorded and making necessary adjustments.

• Responsible for gathering all patient’s related paperwork for submittal to management at the conclusion of each study.

• Educated patients on medical procedures, conditions, and appropriate use of the Continuous Positive Airway Pressure (CPAP) machine.

Support Manager April 2015 – April 2018

Walmart, Sugarland, TX - Houston, Texas

• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

• Managed a team of 20+ support associates to ensure the best customer experience possible through effective coaching and feedback, as well as adherence to company policies and procedures

• Provided leadership in establishing goals for each associate’s performance plan based on individual strengths and weaknesses.

• Ensured that all associates were trained according to Walmart training standards and ensured compliance with safety regulations at all times.

SKILLS

Software: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Project, Microsoft Outlook, Technical Support: App store, iCloud, iTunes, Apple Music, iOS, Billing, Pages, Apple TV, Subscriptions, Apple Care.

Academic: Financial Accounting, Finte Mathematics with Applications, Managerial Accounting, Fudamentals of Calculus with Applications, Speech, Business Computer Applications, College Algebra Soft Skills: google soft skills and copy/paste all of them Creative Solutions, Team meetings, Resolving Technical problems, Professional Relationships, Multi Tasking, Mentoring, Supervisory Experience

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