Customer Service Rep

Keola Damon

*** ********* ******* *******, ** - 318-***-**** (C)- ad1e33@r.postjobfree.com

Profile Summary

OBJECTIVE: Seeking to obtain a responsible position in a facility where my knowledge and experience can be utilized as well as enhanced.

PROFILE: Reliable, great interpersonal skills, highly enthusiastic, self-motivated with excellent problem and organizational skills.

Education

Bastrop High, Graduate, Bastrop, LA

May 2001

Experience

• Hair Stylist 2003-Present

Provide a range of haircare services as part of a routine session, including shampooing, cutting, coloring, styling, and blow-drying.

• Child Care 2002-2005

Provide child care for several families after school, weekends and during school vacations.

• Customer Service Rep./Cashier at Wal-Mart 2005-2013. Greeted customers with a warm smile and a pleasant tone daily. Provided assistance with returns, questions about merchandise, store policies, and ongoing promotions. Answered questions about warranties or terms of sale. Scanned coupons, applied discounts, processed payments, and completed sales transactions on computerized cash registers.

• Charity Services 2013-Present (PRN)

Assist those who were less fortunate by helping them receive food, clothing, and support.

• Coast Professional May 2022-Present

Processed MOHELA student loans, navigate clx, typing in activity notes, Microsoft teams customer service representative (agent) at MOHELA student loan servicer, answering inbound phone calls navigating Clx typing activity notes, taking notes from borrowers transfer borrower's handling PLSF TIER 2 calls, PLSF TIER 1 calls with professionalism, taking payments, going through call flow to lower borrowers payment dealing with forbearance, economic hardship, hardship deferment, repayment option, repayment plans, forgiveness and waiver.

Computer Skills

• Proficient with Microsoft Word, Excel, and PowerPoint, and Internet References available upon request

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