Shayna Thompson

Miami, FL *****

ad1e2x@r.postjobfree.com

+1-754-***-****

Hay pick me! I feel like I’ll be a great candidate for any position in any industry. My great strengths are in customer service an paying strong attention to detail with strong work skills. I am an upbeat and flexible person with many years of experience in a variety. I’m a Driven and results-focused professional seeking a position in any environment. Authorized to work in the US for any employer

Work Experience

Experience member services

Alorica - Las Vegas, NV

July 2021 to Present

• Assisting members with their pharmacy benefit an other benefit plans

• Took inbound calls and answer questions regarding medical insurance prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options.

• Interact with medical offices, healthcare providers and office administrators

• Read script and verify affiliated Provider Data

• Perform data entry to update Provider Data

• Maintain confidentiality of provider information

• Follow-up calls where necessary

• Identify and escalate any issues

Delivery Driver

Gopuff - Aventura, FL

April 2016 to Present

• Begin the shift at the local go puff warehouse

• Wait for order requests

• Deliver orders to customers

• Return to the fulfillment center to receive more orders

• Deliver within a half-hour radius of the go Puff warehouse Call Center Customer Service Representative

Cvs - Miramar, FL

March 2018 to July 2021

• Assisting members with their pharmacy benefit plans.

• Took inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Assistant Store Manager

Family Dollar - Miami Gardens, FL

March 2018 to December 2019

• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

• Maintained friendly and professional customer interactions.

• Verified that all merchandising standards were maintained on a daily basis.

• Demonstrated that customers come first by serving them with a sense of urgency House Cleaner

Ms.B Dazzling cleaning service - Atlanta, GA

May 2012 to January 2019

• laundry

• mopping

• making beds

• discarding garbage

• sanitizing restrooms

• replenishing bathroom supplies

• sanitizing kitchen floors and counters

• removing stains and mold

Shift Leader

Walgreens - Aventura, FL

January 2017 to February 2018

• worked to assist other employees with their daily responsibilities and see that company goals are met.

• Manage up to 5 employees at one time

• Delegate tasks based on individual skill sets

• Personally oversee all store expense ordering for store condition, as well as order all photo lab supplies

• Investigate through price modifications

• Address customer feedback, negative and positive

• Merchandising throughout store

• Cash handling, accuracy, including safe counts, end of day register counts, and giving change to CSAs Education

Associate in Dental

Florida International University - Hialeah, FL

March 2015 to April 2016

High school diploma

West Park School - West Park, FL

August 2011 to June 2014

Skills

• Stocking and truck receiving (4 years)

• Clerical Experience (4 years)

• HIV 500/501 (1 year)

• Store Management Experience (4 years)

• Management (4 years)

• Retail Management (4 years)

• QuickBooks

• Sales Management

• Dental assisting (6 years)

• Strong attention to detail (4 years)

• Strong work ethic (4 years)

• Cleaning

• Typing

• Hotel experience

• Driving

• Door dash (1 year)

• Management

• Baking

• Micros POS

• Front desk

• Cashiering

Certifications and Licenses

Driver's License

April 2012 to April 2019

Registered Dental Assistant

CPR Certification

Assessments

Work motivation — Highly Proficient

December 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Retail customer service — Proficient

October 2020

Comprehending and responding to retail customer needs Full results: Proficient

Customer focus & orientation — Completed

July 2021

Responding to customer situations with sensitivity Full results: Completed

Cognitive ability — Completed

August 2020

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Completed

Work motivation — Highly Proficient

December 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Front desk agent (hotel) — Highly Proficient

June 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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