Credit and Collections

Doris Marian Walker

Fargo, North Dakota

******@*****.*** 971-***-****

● Credit and Collections experience as a Collections Specialist, Credit Assistant, Credit Manager

● Conducted credit investigations, opened new accounts, and authorized charges for credit holds

● Reviewed commercial customer files to identify and select delinquent accounts for collections

● Heavy reconciliation to resolve disputes, short pays, credits, unapplied cash

● Consulted closely with Attorneys, Collection Agencies, Small Claims, and NACM collections

● Composed business correspondence, navigate office equipment, software savvy

● Excellent organizational and communication skills, Word, Excel and Google suite

● Preliminary Notices and Mechanics Lien Service 5 years Nationwide. Owner

● Knowledge of principles and processes for providing customer service, and evaluation of customer service, evaluation of customer satisfaction

● From 2020 to 2022, off work and on unemployment due to Covid. Midwest Motors Express,Inc. June 2022 to March 2023 Billing Specialist

● Data Entry for Scheels’ Bill of Lading. Also, input SpeeDee Trucking breakouts in AS400.

● Backed-up any other jobs that needed to be done. Xerox, Wilsonville, Oregon April 2019 To September 2019 Contract Position

● Provide customer correspondence

● Review and monitor assigned accounts

● Collections calls to secure payments

● Timely follow-up on payment arrangements

● Resolve billing issues

● Release holds

● Account adjustments, applications of credit memos, refund adjustments, reconciliations on Oracle County of Multnomah, Portland, Oregon August 2016 – April 2019

● Program Records Intern

● Maintain records for students on Access database

● PREVIOUS: Payroll for Foster Grandparent Program

● Conducted audit for Foster Grandparent Program

● Scanned documents and maintain files for Multnomah Money Management Program

● Other assorted projects for ADVSD

Ultimate Staffing/West Coast Metals, Portland, Oregon January 2013 – April 2013 Collections Specialist

● Hired temporarily to clean up past due commercial receivables. Some were 6 years old

● Evaluated customer records and recommend payment plans, based on payment history and purchase activity

● Reconciliation of commercial accounts for short pays and missing invoices

● Entered payables in Quick Books

San Francisco Equine, Inc., Belmont, California January 2008 – September 2012 Collections Manager

● Created position. Collections of accounts from 30 to 120 days and beyond. Also collected accounts 4 or more years past due

● Worked very closely with Attorneys, Collection Agencies, and the California Horse Racing Board

● Heavy Small Claims, letters, phone calls and extensive research and reconciliation of accounts to verify billed properly and solve disputes. Worked closely with NACM Portland as a 3rd party Collection Agency

Previous Experience

Great Western Chemical, Portland, Oregon Regional Credit Manager

● Account credit manager for 3 California branches

● Opened new accounts, set credit limits, extensive reconciliation, collection of past due accounts

● Traveled extensively across United States to other branches, customers and credit meetings nationwide

● Worked with sales tax in California

Construction Payment Services, San Leandro, California Owner

● Co-designed software specific to my business for the lien law process

● Served the initial Preliminary Notice and followed through the process to the foreclosure procedure if needed

● Notices were nation-wide, but concentrated on California, Oregon, Nevada and Washington The Plank Company Hayward, California, also Oregon and Washington Regional Credit Manager

● Opened accounts, maintained files, reconciled accounts, collection calls, served Preliminary Notices and Mechanics Liens. Attended courts proceedings as representative of the Plank Company

● Also, served on Bankruptcy committees

● On Board of Directors for NACM San Francisco for CFDD Skills:

Windows 10, Google, Oracle, Infinium, DVM for Veterinary services, Some QuickBooks, basic Excel and Outlook, and other private software Education:

Chabot College – San Leandro, CA San Mateo, CA Adult School Course in Business Law Course in Microsoft Office Suite Certificates:

National Career Readiness Certificate Silver Fundamentals of Business Law Alison Course Assorted certificates from Work Source, Job Ready and Train Oregon

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