Business Development Banking Operations

SARUMATHI.P

Mobile: +91-866******* • Email: **************@*****.***

EXECUTIVE SUMMARY

• An astute professional with around 3 years 10 months of experience in Banking Operations and Client Relationship

Management.

• Exposure in identifying and adopting emerging trends & addressing industry requirements to achieve company’s objectives.

• Skilled in extending support to the subordinates to achieve the deposits, advances and profitability targets of the business.

• Skilled in implementing effective process, programs and managing modern business systems and ventures in challenging

and diverse environments.

• Known for establishing ethical organizational structure, building employee value and achieving critical strategic goals.

• Gained in-depth experience in front office and cash management.

CORE COMPETENCIES

.Banking Operations • Client Servicing • Relationship Management •Performance Management • Organizational Diagnostics

CAREER CONTOUR

Since July 2019 with ICICI Bank, as Relationship Manager (Grade: Deputy Manager1)

Key Deliverables:

• Providing account services to customers by receiving deposits and loan payments along with handling customer grievances

and resolving issues.

• Managing delivery of customer services for improving client satisfaction levels for high value corporate accounts as well as

individual customers.

• Initiating & developing relationships with key decision makers in target organizations for business development.

• Actively involved in business planning & analysis to assess revenue potential in business opportunities.

• Managing existing and new customers along with maintaining good relationship with customers.

• Managing and monitoring delinquent account collection and establishing terms of payment as well as handling Vendor

Management.

SKILLS

. Ability to work under pressure . Financial planning . Risk assessment . Customer service . Problem solving

. Investment management .Technical skills . Negotiation . Interpersonal skills

ACADEMIC CREDENTIALS

2019 MBA (HR and Marketing) from Jamal Mohamed College with 76%

2017 BBA (Hospital Administration) from Holy Cross College with 70%

2013 12th from Govt. Hr. Sec. School with 70%

2010 10th from Govt. Hr. Sec. School with 84%

ACADEMIC PROJECT UNDERTAKEN

Title Employee Perception of Work Climate Company High Energy Batteries, Mathur, Trichy

Area Human Resource Management

ACADEMIC ACCOLADES

• Secured first mark in Comprehensive viva-voce during November 2017.

• Presented a paper on “Impact of Glass ceiling on Women Employees” in 3rd (ICAM 2018) – Changes and Challenges in

Knowledge Era organized by Jamal Institute of Management.

• Awarded Runners-up for HR Shake-up TRIUMFAS’18 organized by MIET Engineering College.

• Undertook responsibility as the Organizer and In-charge of HR Games in Tiecoons 2018 organized by Jamal Institute of

Management.

• Won the Shuttle Single and Doubles during X11 std organized by Govt. Hr. Sec. School, Silamalai.

TECHNICAL SKILLS

MS Office and MS Access

PERSONAL DOSSIER

Date of Birth: 2nd May 1996

Address: 1/13,TSK NAGAR NEAR POSE OFFICE,GURU MANGALAM STORE,IRUGUR,641103

Languages Known: Tamil, English, Telugu and Kanadam

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