Global Benefits Administration - HR Leadership - Employee Benefits Advocate

Accomplished, results-driven, and strategic professional with successful 20+ year career and key credentials in corporate benefits planning, management, payroll, and administration, employee training, and Human Resources support. Technologically savvy; rapidly generates a high degree of respect and trust from all operating units, staff, vendors, and clients. Knowledgeable in managing regulatory compliance across medical, dental, vision, life, STD/LTD, FSA/DCA, COBRA, leave, and pension schemes in the US and UK. Highly proficient with training a diverse staff; effectively communicates with all professionals from entry-level to executives to drive a collaborative work environment.

Administration of Corporate Benefits Programs

Decision-making and Team Leadership

Strategic Planning and Benefits Program Management

Data Analysis, Problem- solving and Reporting

Employee Advocacy and Staff Coaching & Supervision

Regulatory Compliance and Vendor Management

PROFESSIONAL EXPERIENCE

Sr. Benefits Specialist, R1 Corporation, Dallas, TX 2019-2019

●Primary POC for HR/Benefits primary point of contact for book of business

●Process/resolve all activities related to retirement activities along with health/welfare benefit plan and all system aspects

●Manage annual benefit renewal process for all client groups

●Coordinate and handle all aspects of retirement plan activity – plan audit, testing, etc.

●Provided client training on system, process and policies

●Partner with client management on the review and recommendation related employee relations, benefit inquiries and performance related issues

●Handles set-up of new clients and staff and related benefit deductions

●Escalate client matters as needed to leadership

Benefits Analyst III, HollyFrontier Companies, Dallas, TX 2014-2018

●Effectively manages benefit programs and enrollment events for 3,500+ employees, including new hires and executives.

●Serves as advisor and point of contact for employees on eligibility, coverage, and claims procedures; ensures compliance.

●Ensures efficient and accurate processing of terminations, court ordered health support orders, benefit verifications, qualified status changes, retirement, and leaves of absence; interprets and reviews benefit policies; updates benefit procedures manual.

●Plans and manages all aspects of annual open enrollment; coordinates with broker; collaborates with IT to setup up enrollment profiles with employee data; prepares and sends employee communications; efficiently audits enrollment data.

●Strategically analyzes and audits monthly benefit plans; researches and prepares key reports for management.

●Oversees year-end payroll reconciliation; administers retirement qualified and non-qualified plans.

●Proactively identifies business needs; prepares annual employee communications; handles 5500 annual preparations.

●Review, advise and complete compensation surveys and various compensation duties as assigned.

●Facilitates new hire orientation for new employees weekly; provides company-wide training on benefit changes.

●Assesses programs to drive continuous improvements and efficiencies; advocates for employee benefits and claims.

●Instrumental in organization and coordination of training for 750+ employees after an acquisition in Canada.

●Successfully led and managed the conversion away from an outdated HR system to SAP; met all deadlines and goals.

Benefits Analyst II, Serco, Inc., Reston, VA 2011-2013

●Sole administrator for all company benefits, enrollment, and health and welfare product lines for 9,000+ employees.

●Served as Human Resources Generalist after a corporate restructure; managed and coordinated short term leave and disability; consulted on benefits plan design; participated in planning and execution of annual online enrollment.

●Interfaced with employees regarding benefits questions; advocated for employees; maintained regulatory compliance.

●Facilitated new hire orientation with small and large groups; maintained all personnel data; managed key reports and metrics.

●Reviewed and analyzed corporate benefit policies for compliance; consistently met all goals and deadlines.

●Managed Altiris ticketing system for benefits related inquires for all levels of employee support.

Global Benefits Administrator, Plateau Systems, Ltd., Arlington, VA 2007-2011

●Oversaw global and domestic corporate benefits administration, including company health and welfare product lines, benefits enrollment events, broker relations, change transactions and compliance management.

●Served as sole administrator to all FMLA events; key point of contact for all US and UK employees for benefit questions.

●Directly accountable for full life cycle of US and UK payroll of all employees; managed monthly reporting via HRIS.

Global Benefits Administrator, Plateau Systems, Ltd., Arlington, VA Cont’d 2007-2011

●Planned and conducted New Hire Orientations for domestic and international employees; maintained all PTO balances.

●Strategically handled all 401(k) administration, including audits, rollovers, loan requests, and calculations.

●Negotiated conversion of corporate US healthcare and ancillary provider to a new insurance carrier for US and UK.

●Successfully implemented the annual online enrollment for US locations via HRIS system.

HR Assistant/Consultant (contract), DTM Security and Medical City Dallas Hospital 2006-2007

Events and Program Coordinator, The COSHAR Foundation, Inc., Dallas, TX 2005-2006

HR/Payroll and Benefits Coordinator, ContentGuard, Inc., Dallas, TX 1999-2005

TECHNICAL PROFICIENCIES

Microsoft Office Suite, MS Outlook, SAP, ADP HRIS System (HRB); QuickBooks, CostPoint, Impromptu

EDUCATION AND CERTIFICATION

Associates Degree, Wade College, Dallas, TX

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