David Papillon

***** ** ***** ******

Miami, Fl. 33157

Phone: 786-***-****

Email: ad1dxu@r.postjobfree.com

Seeking an administrative or operational position where I can grow and apply my thirty years of experience toward the success of a company. A great team player, I am able to motivate myself and a team to set and achieve goals in a congenial and professional manner. I am interested in applying my skills to our mutual benefit.

SKILLS: Microsoft Office Suite. Management Training Certification. Production of Excel formulated reports. Organizational and database maintenance (Provider relations –Customer files). Balancing of cash registers at closing. Check handling, deposits, and account reconciliation. Collect payments. Determine Customer needs. Inventory processes. Ability to lead and work with teams. Over-the-road experience. FedEx, UPS, USPS, DHL, and other courier handling.

ADDITIONAL SKILLS: Highly skilled and experienced in Masonry / Sheetrock installation and repair / Plumbing / Tiling / Minor Electrical / Automobile Maintenance and repair.

EMPLOYMENT:

Butterfly LLC / CEO

Handy Man

12/2022 - Present

Installed structures or fixtures, such as windows, frames, floorings, trim, or hardware, using.

Carpenters hand or power tools.

Maintained records, documents actions, and presented written progress reports.

Measured and marked cutting lines on materials. Using a ruler, pencil, chalk, and marking gauge.

Followed established safety rules and regulations and maintain a safe and clean environment.

Shape or cut materials to specified measurements, using hand tools, machines, or power saws.

Provided grounds keeping services, such as landscaping and tree trimming. ``

Baptist Health South Florida 8500 SW 117 Ave, Miami FL 33183

10/2020 - 12/2022

Facilities Technician

ESSENTIAL JOB DUTIES • Provides general and detailed maintenance (either with direct or indirect supervision), including patching, painting, hardware repairs and other repair/replacement work as required. • Performs routine facility and equipment maintenance. • Dedicates some hours every week for assistance with general office work related to the work request system and the ordering of supplies and materials. • Performs routine daily inspections of assigned buildings and spaces. • Assists, or performs solo when needed, general and detailed cleaning of all museums, interior and exterior spaces. • Specific functions include, but are not limited to mopping, sweeping, vacuuming, wiping, washing, polishing, and dusting floors, carpet, walls, windows, and doors; trash and recycling removal; cleaning restrooms; stairwells, offices and other areas as required. • Follows the Facilities Work Request System. • Completes all documentation for work performed, in a timely manner. • Oversees and performs the duties associated with events, including executing the set-up plan in a timely manner, breakdowns are completed on schedule with spaces returned to normal state. • Other duties as assigned.

Camillus House 1603 NW 7Ave, Miami, FL 33136

Facilities Technician 12/03/2018 – 10/2020

Check primary conference rooms daily as assigned, and inspect facilities for carpet stains, marks on walls that need touch-up, damaged or stained ceiling tiles, bent or broken window blinds, Create a minimum of five new work requests daily.

Identifies, corrects and/or reports any hazardous property conditions as part of the everyday delivery of service.

Performs preventative maintenance on equipment, classrooms, and office space.

Prepares vacant space for occupancy and makes necessary repairs/replacements.

Assists with grounds keeping, trash pick-up, fountain maintenance depending on needs.

Job assignments may be added, deleted, or modified to ensure overall facility services are provided.

Perform regularly schedules maintenance on all facility and tooling machines, including support equipment, conforming to internal requirement, manufacture’s specifications, and Standard Operating Procedures

Develop and maintain a spare parts inventory of basic maintenance hand and power tools.

Maintain open communications with other departments.

Must participate in weekend and holiday on-call rotation.

Coordinate system repairs and monitor system performance

Maintain adequate parts inventory and order items as necessary.

Contract out landscaping and snow removal services

Supervise team of maintenance technicians.

Execute equipment audits and record-taking policies.

Coordinate with the Director and supervisor of Capital Projects on the implementation of new building projects

Ensure compliance with all safety and security protocols, and facility maintenance and repairs.

SwissPort 6450 NW 25th Street Bldg. 704 Miami FL, 33122

Passenger Services Agent 7/27/2017- 6/30/2019

Greeting and checking passenger documentation.

To check-in passengers using a computer-based system, issuing boarding passes and baggage labels

Process passengers at the boarding gate. Apply airline regulations which may involve charging excess baggage or upselling. Adhere to and apply strict security and safety regulations. Effectively assist passengers with a positive experience travelling through the airport

Sharp Electronics USA 14791 Oak lanes Miami Lakes, FL 33016

08/15/09—09/10/15

Company Fleet / Copier Service Manager

Troubleshoot 200+ Multi-Function Machines College-wide.

Maintained and service server issues with smart look access. Audit Fleet and Smart Look quarterly and monthly reports. Data Entry. Trained employees to register for security access ID card on college software. Dispatched service request for repairs. Reset users accounts and set up clearance. Inventory control and supply. Relocated equipment upon customer request. Coordinate with AVP, Associate Deans and faculty and IT Directors

Ikon Office Solutions 9250 NW 36TH ST. Doral, FL 33178

08/18/98—09/02/09

Mail Room Manager

Administered Miami and some out of state offices.

Tracking and shipping and receiving sanding freight directly via Airborne, FedEx, UPS, DHL, USPS

Operated Ricoh, Canon, Minolta, Sharp Multi-Function Machines

Data Entry Monthly billing reports

Provided excellent customer service.

Managing medium to large orders of prints and copies as per customers’ requests

Monitored and control and mail sorting and delivering to all departments.

Monitored and control Monthly billing.

Monitored and control Monthly volume mail Chart

Monitored and control employee.

Computer Helpdesk Specialist & Network Administrator

Diagnostics and troubleshooting of help desk computers to determine computer and copier problem origins and come up with solutions. Customer service answering calls and helping customers, Principals with telephony/VoIP problems, and issuing trouble tickets to technicians for problem resolution. Assisting in projects in fixing and replacing copiers.

Dispatching Technician for service call for repairs using tablets and laptops.

Responsible for purchasing computer parts to build customized computers.

Responsible for maintaining computers and servers to ensure they are free of viruses and malware and protected from cyber-attacks. Responsible for backing up computers and guarantee integrity of company data.

Resource Specialist

Updating daily interval reports to reflect accurate call volumes and help desk, Average Handle Time, call offered in relation to forecasted call volumes. Management of the agent scheduling to ensure correct call center staffing, as well as overseeing the cubicle requirements. Responsible for conducting shift bids, shift reassignments, vacation bids, approval of personal time off, as well as overseeing voluntary time off, attrition reports.

EDUCATION:

10/86 -- 07/93 College Saint Louis Gonzague

Port-Au-Prince, Haiti

10/94 -- 07/95 Centre Apprentissage Craan Informatique

Major: in computer programming

07/99 -- 06/99 Ikon Solution Management training (Miami & Tampa)

Management Services / Business Administration & Accounting

Certificate in customer service & Management

LANGUAGES: English, Spanish, French, Haitian Creole

REFERENCES: Available upon request.

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