Project Management Customer Service
Resume:
C O N TACT
************@*****.***
Ft Sill, OKLAHOMA 73503
phone
address
C A R E E R O B J E C T I V E
To obtain a position in order to further enhance my knowledge and skills through further professional growth. This opportunity would utilize knowledge and experience previously gained from education and prior experience, as well as further my professional growth.
Adaptable with knowledge of application development, configuration management, and database design. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for communication by my peers, I can be relied upon to help your team achieve its goals. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and
resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Dedicated professional with proven performance in
management, leadership and communication. Detail-
oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Reliable worker with excellent communication, time management, and computer skills. A driven and detail- oriented individual with a desire to use analytical and problem-solving skills to meet goals. Highly organized and detail-oriented worker, with a drive to exceed
expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company
objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and
increase service value.
E X P E R I E N C E
September 2020 - Present
Computer Network Support
Southern Insurance and Annuities, Statesboro, GA
October 2018 - Present
Committed to delivering excellent customer service while working in a fast-paced environment.
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Participated in ongoing training to enhance own job skills and knowledge.
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Sought continuing education opportunities to stay
current with industry trends.
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Experienced with social media and communications
platforms.
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Managed and coordinated multiple projects while
ensuring timely completion.
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Met deadlines while maintaining high-quality
deliverables.
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Responded quickly to meet customer needs and
resolve problems.
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Demonstrated ability to manage multiple tasks
while remaining adaptable and flexible.
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Troubleshot minor problems and reported larger
technical issues.
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• Performed general maintenance and repair.
Defined problems, collected data, established facts and validated conclusions.
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Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
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• Worked with coworkers to complete tasks.
Provided efficient and courteous service to
customers at all times.
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Skilled in using various software applications and programs including Microsoft Office and Adobe
Creative Suite.
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Identified ways to improve efficiency in operations
and implemented process changes.
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Focused on learning new skills and staying updated with industry changes.
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Performed routine and scheduled maintenance
services.
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SKILLED PROFESSIONAL
C L I F F O R D B R I N S O N
E D U C ATION
May 2022
Associate In Science (A.S.) In Welding
Honolulu Community College, Honolulu, HI
March 2008
Completed Coursework Towards Bachelor Of Science
(B.S.) In Psychology
University Of Phoenix, Phoenix, AZ
April 2004
Completed Coursework Towards Bachelor Of Science
(B.S.) In Electrical Engineering
Georgia Southern University, Statesboro, GA
US
May 2002
High School Diploma
Statesboro High School, Statesboro, GA
GPA 3.9
Relevant Coursework
Welding •
Sales Executive
eBay/Owner-Entrepreneur, Fort Sill, OK
May 2015 - May 2018
Marketing Agent
Viacom, Daytona Beach, FL
Maintained strong relationships with key customers and stakeholders.
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Prepared quotes and proposals for new and
existing products.
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Generated leads and followed up on customer
inquiries.
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Built multiple customer relationships and cultivated long-term partnerships.
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Gauged client interests and needs using surveys
and networking techniques.
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Gathered customer feedback and implemented
process adjustments to minimize complaints.
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Resolved customer disputes and accounts
receivable discrepancies.
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Addressed customer questions and concerns
regarding prices and product use.
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Entered data and monitored customer database to
track sales activity.
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Used negotiation and persuasion skills to influence decision-makers.
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Analyzed market and competitor trends to make
informed business decisions.
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Utilized CRM tools to monitor customer interactions and inform strategy.
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Gathered ideas for new products and existing
product innovations.
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Leveraged sales forecasting models to anticipate
demand.
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Updated information in customer accounts and
maintained CRM databases.
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Obtained client information by answering
telephone calls; interviewing clients; making cold calls as well as verifying information
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Created flyers and advertisements for Facebook,
Instagram and other social media platforms.
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Established new client relationships through
personal and online marketing strategies.
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Attended networking groups and events to build
relationships with other business professionals.
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Kept marketing team informed of latest analytics
and metrics through regular reporting.
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Conducted telemarketing activities with current and prospective professionals to generate sales activity.
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Monitored expense budgets for repair and
maintenance of equipment and overall warehouse
expenses.
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Supervised, scheduled and trained staff to drive
safe and efficient operation of warehouse and
delivery functions.
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Performed daily cycle counts to keep accurate
inventory records.
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Oversaw warehouse job functions to meet on-time
delivery needs.
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Interacted with and managed logistics partners to
achieve on-time delivery and minimize freight costs.
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Developed and documented standard and
emergency operating procedures for receiving,
handling, storing, shipping, and salvaging products and materials.
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Analyzed all aspects of corporate logistics to
determine most cost-effective and efficient means
of transporting products and supplies.
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Prepared management recommendations, such as
proposed fee and tariff increases and schedule
changes.
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Supervised activities of workers engaged in
receiving, storing, testing, and shipping products and materials.
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Developed and implemented plans for facility
modification and expansion, such as equipment
purchase and changes in space allocation and
structural design.
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• Prepared and managed departmental budgets.
Directed inbound and outbound transportation
operations, warehouse activities, safety
performance, and logistics quality management.
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Reviewed invoices, work orders, consumption
reports, and demand forecasts to estimate peak
performance periods and issue work assignments.
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Inspected physical conditions of warehouses,
vehicle fleets, and equipment and ordered testing,
maintenance, repairs, and replacements.
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Resolved problems concerning transportation,
logistics systems, imports, and exports, and
customer issues.
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Monitored inventory levels of products and
materials in warehouses.
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Analyzed expenditures and other financial
information to develop plans, policies, and budgets for increasing profits and improving services.
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Evaluated contractors and business partners for
operational efficiency and safety and environmental
performance records.
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Implemented specific customer requirements,
internal reporting, and customized transportation
metrics.
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Coordinated warehouse activities, records control, and purchasing.
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Analyzed financial impact of proposed logistics
changes.
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Organized, and manage work of subordinate staff
to ensure that work was accomplished in manner
consistent with organizational requirements.
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Established and monitored specific supply chain-
based performance measurement systems.
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Negotiated with carriers, warehouse operators, and insurance company representatives for services
and preferential rates.
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Hired and trained warehouse and supervisory
personnel.
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Developed, and implement warehouse safety and
security programs and activities.
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Advised sales and billing departments of
transportation charges for customers' accounts.
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Monitored product import and export processes to
ensure compliance with regulatory and legal
requirements.
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Recommended and authorized capital expenditures
for acquisition of new equipment and property to
increase efficiency and services.
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Maintained metrics, reports, process
documentation, customer service logs,, and
training, and safety records.
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Monitored operations for staff compliance with
administrative policies and procedures, safety rules, union contracts, environmental policies, and
government regulations.
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Planned and implemented improvements to
internal and external systems and processes.
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Examined invoices and shipping manifested for
conformity to tariff and customs regulations.
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S K I L L S
• Hard Working
• Quick Learner
• Time Management
• Project Collaboration
• Network Configuration and Support
• Team Support
• Operations Planning
• Distribution and Warehousing
• Verbal and Written Communication
• Resource Allocation
• Billing and Invoicing
• Performance Evaluations
• Performance Maximization
• Client Needs Assessment
• Supply Chain Performance Management
• Budget Preparation and Management
• Daily Operations Management
• Development Management
• Route Optimization
• Performance Monitor
• Client Base Retention
• Mentoring
• Leadership
C E R T I F I C ATIONS
• Welding
Contact this candidate