SHALINI

House No. ** V.Po.Raipur Kalan,

U.T Chandigarh,

Pin- 160102.

Mob:+91-959*******

ad1dwh@r.postjobfree.com.

OBJECTIVE - I would like to be associated with an organization, which provides challenges and opportunities to grow my career in a work environment that fosters creativity and encourages me to realize my full potential. ORGANIZATIONAL EXPERIENCE

Agilyst (eClerx) Services Limited as an Analyst Com cast - USA from Mar 2013 to July 2015.

Analyst Operations – US Inbound Chat support

Working as an Analyst with Comcast, handling the transition process from process training to the operations.

Team coordinator in coaching and feedback modules.

Audit chats for the new batch to ensure appropriate procedures are followed.

Handled training batches during their nesting period.

An excellent performer, delivering first call resolution and customer satisfact.

Girnarsoft Education Services pvt Ltd (College Dekho) – May 2019 to June 2020

Working as Sr. Executive – Academic Counselor

Awards

Got Star Performer Award for being top performer in the whole process.

Got reward points for top quality performer.

Prestigious Superstar award as Customer Service Executive.

Prestigious Extra Miller of the quarter award.

Frequent Spot awards for excellent performance in the key parameters. ACADEMIC QUALIFICATION

Shaeed Udham Singh College of engineering & technology. Bachelor of Technology (Electronics and Comm. Engg.)

Shaeed Udham Singh polytechnic college,Tangori (Mohali) Diploma in engineering (Electronics and Comm. Engg)

Matricualtion From C.B.S.E Board of education

KEY SKILLS:

Excellent Communication

Analytical, Logical and Problem Solving Skills.

STRENGHTS:

Self-motivated andresult oriented.

Excellent problem solving skills.

Adapt quickly to new and evolving environment.

Total devotion to my work with patience and enthusiasm.

Communication & working skill of better order.

Ability to Assimilate and convert it onto practical. LANGUAGES KNOWN

English

Hindi

Punjabi

PERSONAL DETAILS:

Date of Birth : 18-09-1991

Father’s Name : Mr. Ram Paul

Mother’ Name : Mrs.Leela Devi

Marital Status : Married

Interests and Hobbies : Travelling, Interacting with new people, listening to

music, surfing Internet

Declaration:

All the above information furnished is correct to the best of my knowledge. SHALINI

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