Customer Service Real Estate
Resume:
Jacqueline R Gainer
***** ****** **. ******, ** 39532
************@*****.***
Objective:
Full Time Position allowing for parley of demonstrated organization, customer service, communication, and project management skills proven by years of successful employment. Profile:
Motivated, personable business professional with college degree and successful track record. Talent for quickly mastering technology – completed Microsoft Office Suite course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent insurance guidelines. Flexible and versatile – able to maintain sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Self-motivated and able to thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary:
Report Preparation, Computer Savvy, Accounting/Bookkeeping, Written Correspondence, Customer Service, Front-Office Operations, General Office Skills, Scheduling, Professional Presentations, Interpersonal Skills, Marketing & Sales, Professional Experience
Communication: Reports/Presentations/Technology
• Prepare complex reports for real estate and insurance companies, ensuring full compliance with agency requirements and tight deadlines
• Author professional correspondence to customers and vendors
• Conduct small-group sessions on insurance policies and techniques
• Communicate insurance and real estate law to clients using layman’s terms to facilitate understanding
• Rapidly learn and master varied computer programs
• Cross Sell whenever opportunity arises
• Use Gender Neutral and unbiased verbiage when communicating effectively with others Licenses:
• Notary Public – Jackson County, MS – expires November 7, 2026
• Property & Casualty – Mississippi – expires June 30, 2025 Education:
Insurance Training Specialists, Inc.
Pre Licensing Property and Casualty Insurance -2020 Dorsey Business College – Wayne, MI
Certificate of Information Technology with a minor in Administrative Assisting, 2003 GPA 4.0
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Employment History:
Shane Hard Agency & Financial Services Inc
Formerly known as Muller Insurance Agency
Licensed Service Professional/Billing Administrator Broker Renewal and Claims Administrator – 2020 to Present
• Interpret and act on instructions from insured, loan officer and/or underwriters.
• Use research to create and maintain files, records and reports.
• Process renewal invoices and payments
• Audit calculations and legal documents for accuracy.
• Maintain Broker records and active policy lists
• Communicate underwriting information and prepare documents such as endorsements and supplementals.
• Perform insurance reviews and relay insurance terms to insured through layman terms.
• Follow up with insured and broker regarding inspection requirements and repairs.
• Assist Insured with filing claims, either home, wind or hazard and confirm deductibles Bishop Insurance Agency – Biloxi, MS
Endorsements and Policies CSR – 2018 to 2020
• Interpret and act on instructions from insured, loan officer and/or underwriters.
• Use research to create and maintain files, records and reports.
• Process renewal invoices and payments
• Audit calculations and legal documents for accuracy.
• Maintain Broker records and active policy lists
• Communicate underwriting information and prepare documents such as endorsements and supplementals.
• Perform insurance reviews and relay insurance terms to insured through layman terms. IP Casino Resort and Spa - Biloxi, MS
Cage Cashier – 2017 to 2018
• Process High Limit pay outs for jackpot winnings
• Process Applications for customers who wish to take out advances
• Enroll players in member clubs and communicate the benefits of being a member First American Abstract Company – Gulfport, MS
Office Administrator, Title Assistant II, 2013 to 2017
• Interpreted and acted on instructions from customers and title officers.
• Searched title records and compile chain of title.
• Used research to create and maintain files, records and reports.
• Audited calculations and legal documents for accuracy.
• Examined and interpreted tax and assessment reports, followed title practice regarding
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