Patricia McDowell

Customer Service specialist with over 15 years’ experience dealing with retail and business customers in various environments. Friendly and warm personality aids in working with customers to resolve issues and win customer loyalty. Strong sales skills produce customer leads and allows for a high closure rate. Team player who enjoys working with others to achieve company goals and successful customer relationships.

SKILLS

Outstanding customer service Excellent communicator Business acumen Inventory control Strong sales skills People management Coaching Merchandising

People person Leadership Accounting Training

HIGHLIGHTED CAREER ACHIEVEMENTS

Team player and “Above and Beyond” awards for improving safety numbers at Fed Ex.

Two gold star awards for outstanding customer service at Marco’s..

Employee of the month multiple times for outstanding customer service while working at Kmart.

SOFTWARE AND TOOLS

Microsoft PowerPoint

Microsoft Excel Microsoft Outlook

Microsoft Word

Windows XP, 7, 10,11

10-key calculator Inventory scanners

Storyboarding

PROFESSIONAL EXPERIENCE

Moores Water, McAlester, OK

Sales Representative Sold and set leads for water Filtration, RO systems and whole home

Fed Ex Ground, Edison, NJ September, 2019 – December, 2023

Switcher / Team Leader

Performed and oversaw shipping and package operations for a Fortune 50 company.

•Sorted, organized, routed, and tracked packages in a busy warehouse environment.

•Monitored and coordinated trailer-switching and driver scheduling.

•Performed and reported routine checks for truck and trailer defects.

•Enforced all safety regulations as required by Fed Ex and OSHA.

Marco’s Pizza, Cumming, GA March, 2014 – September, 2019

Driver / Manager

Managed a successful restaurant in a challenging environment for a national restaurant chain.

•Managed a team of 30 people while increasing sales and profits over a 5-year period.

•Performed customer service and sales as a manager winning new customers and increasing customer loyalty.

•Responsible for all paperwork and accounting including inventory control, billing, payroll, sales tracking, etc.

•Participated in marketing and merchandising to increase restaurant sales.

Big Lots, Cartersville, GA April, 2010 – November, 2013

Manager

Managed a high-volume store of 50 employees for a fortune 500 company.

•Oversaw all sales and operations in a retail environment.

•Managed a team of 50+ employees including hiring, coaching, scheduling, counseling, training, and career pathing.

•Handled all customer service escalations and worked to promote a great shopping experience for our customers.

•Worked with the executive team to promote store sales and merchandising.

•Responsible for overseeing ordering, inventory management, store displays, and holiday events.

Kmart Superstore, Cartersville, GA June, 2004 – February, 2009

Dairy Manager / Frozen Food Manager

Managed a department for a Fortune 500 company retail store.

•Ordered and rotated stock and performed inventory control.

•Managed a team of 2-3 employees including scheduling, training, and coaching.

•Handled all customer escalations and addressed all customer issues.

•Set the standard for the store on excellent customer service, winning several awards including employee of the month..

EDUCATION / CERTIFICATIONS

Alamance Community College – Alamance, GA

CNA Certification

Culinary Arts Associate Degree

References available upon request.

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