Customer Service Remote

Charicka Miller

Customer Service

Strong expertise in Customer Service. Excellent communication skills, diligence, and commitment to providing quality care. Friendly engaging collaborator and leader. Adaptive Person, hardworking and dependable.

Experience

Education

2022– 2023

Elevance Health – Remote Customer Service

Responding to customer's questions via telephone or written correspondence regarding insurance, benefits, provider contracts, eligibility, and claims. Analyze problems and provide information or solutions. Handling inbound calls.

2019– 2021

United States Postal Service – PSE

Loading and Unloading trucks on an RS hand scanner. Sorting incoming and outgoing parcels. Monitor flow of mail. Scan, log, and separate into the appropriate bin stackers. Assisting customers with tracking returned or misplaced mail remotely or face to face. Work at a fast pace. Relabeling parcels. Utilizing a pallet jack for heavy items. Shrink wrap pallets and totes.

2017 – 2020

Lowes Home Improvement – Customer Service

Assisting customers and resolving their issues. Processing refund transactions, pre-accounting skills. Fulfilling internet order. Lifting heavy objects up to 50lbs. Answering phones in a professional matter and forwarding calls to the proper area. Enabling my skills in computers and typing up to 40 wpm. Safely operating a pallet jack to move heavy items.

2010

H.S Diploma

Transition High School

2023 – Currently Enrolled

Bachelor Science of Criminal Justice

Colorado Technology University

Skills

Problem Solving

Patience

Active Listening

Motivated and Willing

Compassionate

Adaptive Person

Conflict Resolution

Contact

14100 Rio Bonito Rd

Houston. Texas 77083

346-***-****

ad1dtn@r.postjobfree.com

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